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roku, streaming, hulu, vudu, Netflix

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New Poster

roku, streaming, hulu, vudu, Netflix

my roku reads my speed as 0 or somtimes 1Mbps, when I do speed test on my phone I get 35 Mbps 1ms latency. However I cannot load Vudu at all, I have to sign in to hulu evertime and then hit retry several times before it will load, and now Netflix is acting up. I don't know what to do. Should I but a new roku if so which one? I was wondering if the roku with the ethernet port would work better instead of using my wireless connection like I do now? Please help thank you
2 REPLIES 2
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New Poster

Re: roku, streaming, hulu, vudu, Netflix

I just did another speed rest right now. https://photos.app.goo.gl/3RSPVoxwizePEP2P6
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Distinguished Professor II

Re: roku, streaming, hulu, vudu, Netflix

You need to run your tests using Testmy.net.  Get a free account with them and run tests following the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

EDIT: You will also need to open a ticket under Tech Support, as this area where you have posted is not for HughesNet support. To creatr a ticket, go to the Tech Support section and click on "start a topic."