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A HN Suggestion...then my Rant

Junior

A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service calls and queries if they could provide outage information on the hughenet home page, I say that because this morning I could not get to my email, I checked the router/modem, my other sites, but email I received a connection reset. after trying a couple hours I contacted CS via chat, here comes the rant, my query once connected and got ---

 

"Hi Thank you for contacting Hughesnet, my name is Rey Santibanez", I asked if email was down, the CS rep said he/she could help, at the time I was on a very important call with work and logged on to work, suddently my call when silent and all my conenctions were lost, looking at my modem, it was rebooting!!! WTH!!! who does that?? 

really who?

 

Carmen Vitullo
1 ACCEPTED SOLUTION

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Moderator
Moderator

Re: A HN Suggestion...then my Rant

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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6 REPLIES 6
Junior

Re: A HN Suggestion...then my Rant

I suppose no one from Hughesnet cares, or will offer an appology? 

I understand HN cannot do anything about what's happened in the past, I still belive outage or Service alerts on https://myhughesnet.hughesnet.com/ could help your customer service folks no having to respond to questions about an outage. 

Carmen Vitullo
Distinguished Professor III

Re: A HN Suggestion...then my Rant

Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention. 

Moderator
Moderator

Re: A HN Suggestion...then my Rant

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Junior

Re: A HN Suggestion...then my Rant


@maratsade wrote:

Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention. 


when I was finally reconnected and contacted support again, a different CS person, I asked the same question "is there an issue with email or the SSO server?" and then immediatly said 'please do not reboot my modem', that CS person said there was an issue with getting connected to email services.

Carmen Vitullo
Junior

Re: A HN Suggestion...then my Rant


@Liz wrote:

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz


Thank you Liz, I belive outage alerts, local or widespread can help reduce CS calls, emails, chats. as long as the hughesnet main page is not affceted Smiley Happy  

Carmen Vitullo
Distinguished Professor III

Re: A HN Suggestion...then my Rant

Agreed, it would reduce calls and chats, for sure.