We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all they were trained to do is sell me more data. If there is a hardware problem, why can’t they just admit it. This is causing me to consider Starlink who is having rave reviews. I have been a long time customer so it is sad that loyalty means nothing in todays world.
When your internet slows down, does the system control center display a particular error message? If so, please post it here so the HN reps on this site can check what may be going on.
If you have another ISP available, maybe it would be a good idea for you to go that route. You may not even be under contract anymore and might be able to just cancel the account without penalties.
I do not have a control center that I am aware of. When the internet is completely out only two lights are lit on the router. When I am experiencing slower than normal service all the lights are lit on the router like normal. I also have a VOIP phone box that works fairly well when the internet is working like it should.
I don’t know if any of this information helps, but it is starting to look like Starlink may be the solution.
Try going to http://systemcontrolcenter.com/#!/home/information. The SCC doesn't need the internet to work, but you need to have your WiFi working, and if it isn't, you need to connect your device to the modem with an Ethernet cable. If neither, then your best bet is to wait until a rep comes on and checks out your system remotely.
You can also try going through Overview Account, located at the top of the page, and see if that shows you any info. But that does require a connection.
This is the system status. Is there more information somewhere that is needed to diagnose my problems?
Exact same unusable speeds .1.7.8.90 if you’re lucky the only problem is, I am not a long time. Customer and I have to suffer through this for another year and a half and it sucks because no one will help you find a solution. Starlink Will be in my next endeavor
You don't have to suffer for another 18 months. You can pay the fine and cancel the contract at any time, and it'd be cheaper than paying the monthly fee for 18 months. If you are 6 months into your contract, your fine would be $355. Not cheap, but a lot less than what you pay now times 18.
I truly think there are gremlins at work.
Installed a new modem yesterday sent to me and speed performance was still not good. It was better yesterday evening. Error code 24.1.1 still there yesterday even though had bonus zone data of over 80%. Health report said system Poor.
Early this morning the error code was gone and the health report said system was good. I did a speed test and it was not good. Both download and upload Speeds throughout this have been all over the place, but none have been good.
Just now I checked and the error code 24.1.1 is back and system is poor. Still have around 80% bonus zone data but does not seem to matter.
Waiting for a call to schedule a tech visit. Maybe they will be able to stop the gremlins.
"Just now I checked and the error code 24.1.1 is back and system is poor."
The throttled code will remain until your monthly data (the data you pay for) cycles into a new month. The bonus data is free; when you are actually in the bonus zone you probably won't see the code, though you might, as it doesn't refer to the bonus zone.
"Speeds throughout this have been all over the place, but none have been good."
What do you define as good? You may want to run speed tests using Testmy.net (which is required to have speed issues analysed on this site), and the post the link to your My Results page.
Speeds do go all over the place because of the nature of satellite internet, which is influenced by the laws of physics inherent in the technology, and is also influenced by other variables, including congestion (that is, how many people on your beam are using the internet; this can be more noticeable at certain times of the day).
To add to what maratsade mentioned, the Bonus Zone is from 2AM to 8AM, so if you're out of your plan data, but you still have Bonus Zone data, that state code will disappear between 2AM to 8AM, which is why it wasn't there when you got on early in the morning. Once 8AM comes, that state code will reappear, as the system has switched back over to using your plan data, which you're out of.
The only way to get out of the FAP state (Fair Access Policy), is to either buy Data Tokens, or wait for your monthly plan data to refill on your monthly renewal date.
For reference, the data is used like this, with each successive data bank kicking in when the prior one has been exhausted...
8AM to 2AM - Monthly Plan Data > Token Data > FAP (the throttled speed state due to being out of data)
2AM to 8AM - Bonus Zone Data > Monthly Plan Data > Token Data > FAP
Thank you Gabe for explaining Bonus zone! I was trying to deposit a check to my bank at 730am but that was central time. Maybe those hours you explained for bonus zone are eastern standard time. I was not able to deposit so had to go to an area where my cellular plan works.
Unless HughesNet has changed a policy on my account, none of this makes sense. I was not experiencing such slow speeds before. The only slow time was usually around 8 pm and I could no longer stream movies. I could still do email, Facebook etc.
