Forum Discussion

kf4ipc's avatar
kf4ipc
Sophomore
6 years ago

Buffering Slow Internet and E-mail times out

I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
buffering
Performance
slow
unhappy
  • Damian's avatar
    Damian
    6 years ago

    kf4ipc,

     

    Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

     

    -Damian

GabeU's avatar
GabeU
Distinguished Professor IV

kf4ipc 

 

I was hoping Damian would reply, as I was under the impression that the Home Tech Support service was supposed to be free of charge for troubleshooting this issue, and $200 is definitely not free of charge.  :(

MarkJFine's avatar
MarkJFine
Professor
6 years ago

Think it would also help to stick to only one topic thread as it tends to get confusing when a mod or admin has to look in two places, especially if there's a lot of people to respond to.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Maybe the  mods could consolidate the threads?  It does make the whole process more organised.