Forum Discussion
Buffering Slow Internet and E-mail times out
I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.
-Damian
I guess my previous topic "Buffering Slow Internet and E-mail times out" has been locked or something since I can't post to it. I haven't had usable Internet for over 3 weeks and today I have Internet and so far it is fast like it is supposed to be, What happened? Nothing has changed on my end. I have been pulling my hair out since December with slow Internet, pages not loading and not being able to get my e-mail and having to go find wireless in town to get my e-mail and every test I did said the download speed was always above 20 Mbps but it acted like dial up. I guess i'll see how long this lasts before it goes out again.
This thread was initially closed since there was no response to the private message I had sent you. I have now merged your current post and re-opened your last thread to keep things consolidated. I am glad to hear your service appears to be faster now. Nothing has changed on our side either, as your modems speeds have remained in the same range, acording to our diagnostics, since May. Please let me know if you ever experience a slow down again and I will continue the troubleshooting process.
-Damian
