Community notification emails have stopped.

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GabeU wrote:

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kitnbob wrote:

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for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox

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So you're not getting a bounce message, but the test mail is still not being received by your MSN email?  

 

 

I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being,

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NoBounce message  nothing in my MSN inbox except a test message from Gmail and EVEN RocketMail :smileywink:

(heh heh) not blocking them     Nothing from hughes.   Wierd

BTW I forgot to mention,

MSN allowed my twitter anouncements today.

Got 2 new posts,

1 - Steve Martin

2 - Melania Trump

Unlikely combination

NOT blocking twitter

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GabeU wrote:

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I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.

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Oh! Great! pretty soon Gmail will be blocking the rest of us sending from hughes also.

Good morning Gabe,

Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?

If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.

-Liz

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Liz wrote:

Good morning Gabe,

 

Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?

 

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?

 

If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.

 

-Liz

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Liz wrote:

Good morning

 

It's promising that direct e-mails from HN to MSN works.........

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?

 

Direct emails are Not working

its like MSN is just discarding the emails after receiving them and not notifying.

We are Not receiving inbox notifications and server errors

the emails just vanish

oops I must have the quote button twice.

Sorry.

Liz 

Though the direct emails from my hughes.net email to my MSN email were working last evening, they're again not working today.  🙁  However, it's not giving me a failure notice, so it's possible that there is a delay and that they will, in fact, be delivered at some point.  I'll keep checking to see if either the failure notices show up (I tried two emails) or the emails finally show up at my MSN address.  If the latter happens. I'll change the forwarding to sending them directly to my MSN address to see if that is now working.  

Regarding the forwarding bounces, I don't get any.  The forwarded Community notifications just never make it to my MSN address.  I only come to the conclusion that they are being denied or bounced when I test it by trying to send a direct email.

Basically, if I come online in the afternoon or evening and see no Community notifications in my MSN email, I go to check my hughes.net email.  If I see the notifications there, I then know something happened with the forwarding.  I then try a direct email to my MSN address, and if that fails I then know why the forwards never made it.  This is, of course, when I have it set to forward directly to my MSN address.  I only ever use the hughes > GMail > MSN forwarding as a backup when there are problems with the hughes > MSN forwarding.

To close, it's now been twenty minutes since I first tried the direct emails.  I've still not received them at my MSN address and there are still no failure notifications at my hughes.net address.  I'll edit this reply if that changes, or when I go to sign off for the night if nothing has changed.  I sent an email directly to my Gmail address, and it immediately sent and was then forwarded by Gmail to my MSN, which I received nearly instantaneously.  I did that just to make sure that there wasn't an issue with ALL outgoing messages from my hughes.net address.

Edit:  I ended up sending a third direct email from my hughes.net address to my MSN address.  The three were sent at 6:10PM, 6:12PM and 6:33PM.  At 8:58PM the second of the three (6:12PM) was received.  Nothing yet on the first and third.  In the off chance that something changed, I sent a fourth at 9:11PM (a few minutes ago).  Like the others, it didn't didn't come through.  If it does, or the other two do, or I see failure notices from any of the three that haven't yet made it, I'll again update this reply.

Edit 2:  Just as I was getting ready to sign off for the night the 1st and 4th tests came through, both at 2:13AM.  They were originally sent at 6:10PM and 8:58PM respectively.  I then decided to send two more.  One at 2:20AM and one at 2:23AM (test #5 and #6).  Both came through immediately.  The 2nd test, which was sent at 6:12PM, still has not been received at MSN.  I'll go ahead and change the forwarding back to MSN to see what happens.  I'll know if it's working when I sign back on tomorrow (technically later today).

To add to Edit 2, I just sent an email from MSN to hughes, and it forwarded back to MSN almost immediately.  So, as of right now (2:33AM), it's working.  I'm keeing my fingers crossed.  Ta ta.

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Liz wrote:

Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it? 

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If you're referring my reply in the "Spam emails" topic about the number perpetually on my Inbox indicator, it's still there.  When I deleted the notification emails up until the point of my last reply it was there.  However, I then got another notification.  When I deleted that, the number (32) disappeared.  So, I thought it was fixed.  I then closed the page, opened a new one and checked again, and it was back.  I cleared out my cache and tried again, just in case that might help, but it didn't. It's still there.  🙁

I also tried with my seldom used Firefox browser.  It's there with that too.  

Good morning Gabe,

Thanks so much for all this feedback. I'll let them know about the inbox indicators. Curious to see how your e-mail tests with MSN work out.

-Liz

Liz 

The 3rd direct email test, sent at 6:33PM yesterday, came through at 9:08AM this morning.  So, all test emails from hughes.net directly to MSN thus far have now come through.

There have been seven Community notifications thus far today, starting at 5:59AM.  Only the last three have been received at my MSN.  The first of the three received at MSN was fifteen minutes after it was received at hughes.net, and the last two were received at MSN immediately.  

I just tried direct email test #7 and #8, and those two were received at my MSN address immediately.

Edit:  At least for the time being I'm going to change back to the hughes >> Gmail >> MSN forwarding scheme.  Since originally writing this reply there were three notifications, but only one was forwarded to MSN.  I'll change it back later tonight to see if it works again in between the time I sign off tonight and sign back on tomorrow, as I normally get a decent number of Community notifications during that time.

Thanks Gabe!

I'm just making sure I get everything straight, please correct me if I'm wrong:

-All test e-mails sent directly from the HN account to your MSN account arrived immediately except for last night's which came the next morning.

-7 community notification emails arrived in the HN account, but only 3 successfully forwarded to MSN.

-The first successful forward had a 15 min delay, but the other 2 were immediately.

-No bounce or emails indicating an error for the 4 notification emails that failed to forward to MSN.

Thanks,

Liz

Liz 

That's all correct.  

For some reason, the only time I get a failure notification is when it's a direct email to my MSN, and then only when it actually fails outright, and when that happens it's nearly always right after I try to send it that I get the failure note.  This is why I figured the ones from last night might actually still make it, which they eventually did.  There are never any failure notifications from the forwards that don't make it.

OK thanks for the confirmation. Maybe failed forwards don't trigger error emails, but hopefully our e-mail admins can see something more on their end. I'll let them know about this as well as the persistent incorrect inbox indicator.

-Liz

Good morning Gabe,

I have some requests from the e-mail admins regarding the forwarding issue and the notification issue:

About forwarding, can you please e-mail me the full header of the first forwarded email that was successfully was received but was 15 min late? The header might not fit in PM so you can paste it into email or even forward the email itself to us at communitysupport@hughes.com.

For the notification issue, for troubleshooting purposes, is it OK for the e-mail admins to mark everything in the inbox as read?

-Liz

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Liz wrote:

About forwarding, can you please e-mail me the full header of the first forwarded email that was successfully was received but was 15 min late? The header might not fit in PM so you can paste it into email or even forward the email itself to us at communitysupport@hughes.com. 

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I no longer had it at my hughes.net address, as I've been deleting emails there for the purpose of both trying to make it easier to keep things straight regarding all of this and in an attempt to fix the Inbox indicator issue, so I had to forward it from my MSN mail.  I hope that's okay, though this may be what you wanted.  It sounds like they want to be able to see the past emails for troubleshooting purposes, so I'll stop deleting them from my hughes.net webmail.

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Liz wrote:

For the notification issue, for troubleshooting purposes, is it OK for the e-mail admins to mark everything in the inbox as read?

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Yes, this is fine.

OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way.

I'll let the admins know they can mark your emails as read.

Thank you!

-Liz

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Liz wrote:

OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way. 

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So, for the sake of clarity, what I just sent was what you needed, and if it happens, resend the new one, and in the same way?  

Or, do you need me to forward it from hughes.net itself and not from MSN?

Ah, I see your email. The e-mail admins would like the header for the email. You may have to check in the email properties or expand something at the top of the email to view the full header. They're more interested in the info in the headers than the body of the email, so doesn't matter from where you send it. I hope that made sense.

-Liz

Liz 

Okay.  Sorry, I'm not very versed in this stuff.  I'll grab the header from the MSN forwarded copy and send it to the same address.  

Edit:  Sent.  It didn't keep the same format when I pasted it, so I hope they can get the information needed.

Good morning Gabe,

Thank you, I received it, this should do it. 

-Liz

Liz 

Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com.  Both failed.  They were sent at 10:58PM and 1:59AM.  The failure notices came through at 5:32AM and 5:46AM, respectively.

Hi Gabe,

Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.

-Liz

Good morning Gabe,

I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.

Thanks,

Liz

I have been following this thread,

So I sent a new message AND a forwarded message as Liz suggested and they were both sent without error from the SMTP server.

there was no server error at send time and no bounce message from MSN returned to me thru the pop server.

Neither of the messages showed up in my MSN inbox.

They just vanished.

Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10

Edit 2: Both messages arrived to the inbox 13 hrs after being sent

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Liz wrote:

You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

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That should be "sometimes still do".  The two on Friday failed, with an eventual failure notice, and when the others came through they were more often than not many hours late. 

I just sent two emails directly from hughes to MSN.  They were direct test #11 and #12.  They were sent at 4:57PM and 4:58PM EST.  They have not come through.  There was no immediate failure notice, which likely means that they'll show up sometime later, though there's still the possibility that they'll fail, like the last two.