Community notification emails have stopped.

Some notifications are now coming through, though not all. 

Amanda 

Yep!  As of this evening, both automatic forwarding from hughes to MSN and direct emails from hughes to MSN are working.  🙂

Now, if there were only some Community Notifications to forward.  😁

Notifications are still not working for me.  Last one I got was Dec 15. 

Hi Gabe,

Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.

-Liz

Gotcha. I met with some of the e-mail folks today for our now weekly check-in. Simply put, forwarded e-mail take a different path than direct e-mail and thus would refer to a different IP address. 

They're still working on this block, so I'll keep you posted.

-Liz

Thanks Gabe! Looks like the notifications also stopped going to maratsade. We're working on this; I'll keep you both updated.

-Liz

Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.

-Liz

Hi Gabe

I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:

Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions. 

Hope you are well

Amanda

:o 

Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened.

-Liz

OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.

-Liz

Liz 

Hi Liz,

I also was surprised to see Community Notification emails in my inbox starting

1/4/2021 12:24 PM 

I got 5, last one 1/4/2021 1:00 PM

EDIT: I got 6, last one 1/5/2021 1:15 PM

I don't think you have the key in Win 7. Here's what it looks like:

I had totally forgotten what it was called in Win 7. :)

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GabeU wrote:

 

 

It's your Start Menu key.  It's also called the Windows key.  

 

 

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have no idea what that spells in machine language

If it breaks the Community Notification emails,          I will take the blame

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kitnbob wrote: 

But thats what you posted all along   Win + . 

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I did, as that's how "Win AND period" is written out when giving key instructions.  When the plus sign is one that needs to be pressed, it's normally in parentheses, like 'Win + (+)', meaning 'Win AND the plus sign', which brings up the magnifier.  

I should have spelled it out in the first place.  My apologies. 

Liz 

Okay.  Sorry, I'm not very versed in this stuff.  I'll grab the header from the MSN forwarded copy and send it to the same address.  

Edit:  Sent.  It didn't keep the same format when I pasted it, so I hope they can get the information needed.

Good morning Gabe,

Thank you, I received it, this should do it. 

-Liz

Liz 

Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com.  Both failed.  They were sent at 10:58PM and 1:59AM.  The failure notices came through at 5:32AM and 5:46AM, respectively.

Good morning Gabe,

I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.

Thanks,

Liz

I have been following this thread,

So I sent a new message AND a forwarded message as Liz suggested and they were both sent without error from the SMTP server.

there was no server error at send time and no bounce message from MSN returned to me thru the pop server.

Neither of the messages showed up in my MSN inbox.

They just vanished.

Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10

Edit 2: Both messages arrived to the inbox 13 hrs after being sent

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Liz wrote:

You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

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That should be "sometimes still do".  The two on Friday failed, with an eventual failure notice, and when the others came through they were more often than not many hours late. 

I just sent two emails directly from hughes to MSN.  They were direct test #11 and #12.  They were sent at 4:57PM and 4:58PM EST.  They have not come through.  There was no immediate failure notice, which likely means that they'll show up sometime later, though there's still the possibility that they'll fail, like the last two.

Liz 

Direct emails #11 and #12, which were sent at 4:57PM and 4:58PM respectively, were both received at MSN at 2:19AM EST, which is nearly 9.5 hours after sending them.  They were received in reverse order (12 then 11).  

I sent email #13 and #14, both at 2:35AM.  They have not come through yet.

GabeU 

I have similar results.

My outgoing mail Does eventually arrive in the MSN inbox.

Yesterday 6 hrs later and the last 2 arrived 13 hrs after being sent.  They havent been returned anyway.

Reminds me of receiving text messages on my cell phone. I would get some texts the next day. So much for instant messaging. I have never used MSN Messaging have you?

Edit: Now that I think about it, I have received No Email notifications from the Community for 6 days. Last one was 12/09. Isnt that what this discussion is about?

Just a thought on this mystery: Sometimes emails will get rejected for some reason so the sender tries again in a set amount of time. that time could be an hour, could be 24 hours. Could also be it keeps trying and finally gets accepted 24 hours later.

I'm thinking that this was initially set for a single try, which is why things were failing immediately. Someone went in and changed it for a series of retries, which is why things are now showing up much later.