Connectivity issues have gotten worse - HT2000W modem since 2021 - today's date is 6.4.22

dond_8725422 

The reps are on M-F from approximately 9AM to 6PM EST, so it's likely that you won't hear from one until at least Monday.  If you need help sooner, you can call 866-347-3292 for 24/7 support.

State code 24.1.1 means you're throttled -- your speeds are reduced because you've used up your monthly data.

"Also, slow speed does not appear to be as advertised"

Won't be when you're throttled. It can also vary depending on many things, such as congestion on the network. Speeds and performance are not guaranteed.

"My Dish network TV service via satellite has has no issues"

Satellite TV works differently than satellite internet; the two should not be compared.

dond,

Thanks for reaching out! I realize it's your first post here. Welcome to the Community! I was able to track down your account through your Community profile, which is awesome! First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

Thanks,

Remy