cancel
Showing results for 
Search instead for 
Did you mean: 

Continual Connectivity Issues

Freshman

Continual Connectivity Issues

We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). However this time the reboot has resulted in only 3 lights (bottom 2 and top one) on tje modem and no gateway connection, the self diagnostics say that we have a cable connectivity issue but the coaxial cable is finger tight. Please advise.
1 ACCEPTED SOLUTION

Accepted Solutions
Freshman

Re: Continual Connectivity Issues

Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

10 REPLIES 10
Assistant Professor

Re: Continual Connectivity Issues

Using a computer or phone connected to the modem, what is the System State Code when you go here.

From your description, it sounds like your radio on the dish is down. If it's not a weather-related dropout you may need a tech visit.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Continual Connectivity Issues

2.1.1
Assistant Professor

Re: Continual Connectivity Issues

Not good... Is there a way to check the cable connection at the dish? That code essentially means the modem is unable to contact the radio in it. If the connector at the back of the modem is secure, it's possible there's a problem at the other end. If not, you will need a tech to come and check everything out.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Continual Connectivity Issues

We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.
Highlighted
Assistant Professor

Re: Continual Connectivity Issues

@Amanda 

@Liz 

@Jay 

@Hardy 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Continual Connectivity Issues

Just hang tight until a Hughesnet rep on this site looks over your case.  They'll figure out what to do next.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

surelock wrote:
We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.

 

Freshman

Re: Continual Connectivity Issues

Thanks much for the help thus far. Terrible time for this, right after Christmas.
Freshman

Re: Continual Connectivity Issues

Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

Assistant Professor

Re: Continual Connectivity Issues

No problem. That's why this forum is here.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.