Forum Discussion

Robp1's avatar
Robp1
Junior
5 years ago

Dropbox and Data

Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a total nightmare with equipment failing and (LOL) Falling off the house. I found most my help within the fourms as calling in was a total waste of time. With that being said, and all the service issues corrected, I have learned a few tweeks. I am on here today because I absolutly can not get my wifes dropbox account to work anymore.

 

Here is what I have done so far:

 

1. uninstalled and reinstalled

2. changed the bandwith settings

3. allowed full network speeds

4. (worked for two days) Alotted 2,500mbps download and 1,500mpbs upload

 

I am out of ideas. I have also tried to load from the browser (safari, chrome, and opera) I can't even get to the website via brower as the conection seems to not exist. I a feeling that this is not a Hughesnet issue, because we are forced to all work and play from home. I used Dropbox support and of course they blame hughesnet? What are your thoughts? 

 

Thanks,

 

Rob

Data
Data Management
dropbox
Performance
  • maratsade's avatar
    maratsade
    5 years ago

    Rob, they are aware of the Dropbox issue, and hopefully working on it.  Other things are failing too. 

    The thought in some quarters is that it's an issue with the internet backbone, which is provided by CenturlyLink,and may be affecting the pathways between our individual user sites and the HN servers.  It's really not on your side, and there's really nothing you can do at the  moment.  Several of us are experiencing the same issues and have provided HN with a list of the sites that aren't working for us. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Rob, they are aware of the Dropbox issue, and hopefully working on it.  Other things are failing too. 

    The thought in some quarters is that it's an issue with the internet backbone, which is provided by CenturlyLink,and may be affecting the pathways between our individual user sites and the HN servers.  It's really not on your side, and there's really nothing you can do at the  moment.  Several of us are experiencing the same issues and have provided HN with a list of the sites that aren't working for us. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • Robp1's avatar
      Robp1
      Junior
      5 years ago
      Thank you for the info, I hope they can resolve it soon.
    • Dorman1993's avatar
      Dorman1993
      New Poster
      5 years ago

      Anyone know status of fix for this issue? I've emailed customer service earlier this week and not heard response yet.  Dropbox, OneDrive, Google Drive all still being blocked for us as of this morning.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Dorman, a fix will be announced as soon as they have one. 

        Have you tried Google Drive and the others before 6 am?  They were working for me today, and as soon as 6:30-ish hit, they were gone.  I think  one of the things affecting them is congestion from so many people using them.  

         

        Dorman1993 wrote:

        Anyone know status of fix for this issue? I've emailed customer service earlier this week and not heard response yet.  Dropbox, OneDrive, Google Drive all still being blocked for us as of this morning.

         

    • Sandy28's avatar
      Sandy28
      Spectator
      5 years ago

      I've been trying to use dropbox for a couple of years with Hughesnet and it has never been reliable.  Hoping that it is solved soon.  

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      It usually works for me during off hours, then it stops. Ditto for Google Drive.

       

      Your access may stop as more people around the country get on the network, so use it while the connection lasts. 

       

      Do you have it on your computer?  This would allow you to work on your documents, and they would update your online account when the connection works. 

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

       

      jbrewer wrote:

      As of this morning, 4/7, DROPBOX is working!!

       

      • Dorman1993's avatar
        Dorman1993
        New Poster
        5 years ago

        Dropbox working on my Mac this morning (the app and website versions).

         

        My wife is on Windows laptop and can access Google Drive too (she is a teacher so this is big relief).

         

        Thank you to HughesNet and upstream folks to get this fixed!  Fingers crossed this is 100% resolved!

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Working super slowly for me.  It's probably congestion; the West Coast probably just hopped on the web for work related stuff .