Forum Discussion

wncsohn's avatar
wncsohn
Freshman
6 years ago

E-Mail == The account cannot be accessed at this time.

I don't use this e-mail often but when I tried to access it this morning my "Outlook" I notice I have ZERO e-mails after 10/5/19.  I then tried to access it via the web mail but I'm getting the above...
E-mail
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning wncsohn,

     

    Thanks for letting me know. Outside of the HughesNet webmail, there's not much we can control, but you can try removing and readding the account in Outlook to reset things.

Liz's avatar
Liz
Moderator

Thanks for the screenshot, wncsohn. I'll escalate this to the relevant department to address. Can you please private message me the e-mail addresses that encounter this error so that we make sure we're focusing on the right ones?

 

Your cooperation, patience, and understanding are much appreciated.

Liz's avatar
Liz
Moderator
6 years ago

Thanks wncsohn, I've escalated your case. I'll keep you posted.

 

  • wncsohn's avatar
    wncsohn
    Freshman
    6 years ago

    Thank You 

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      wncsohn, is that e-mail account working for you now?

      • wncsohn's avatar
        wncsohn
        Freshman
        6 years ago

        Liz,

         

        The "web-mail" is working but for some reason I still can't pull mail into Outlook.  Is this something you can look into?  I don't know if it has to do with the "Hughes Net" side of things or not.  My "other" hughes net e-mail was still working via web & outlook (and stil is).

         

        Thanks!