Forum Discussion

hooterville's avatar
hooterville
Senior
5 years ago

Email is not loading

Hello,      I am still having trouble loading email.  I have clicked on the developer tools and see that I am getting all kinds of errors. I was told to show the load time, but it does not show that...
Performance
  • hooterville's avatar
    hooterville
    5 years ago

    Hello Liz,

         Our new modem came today and I have installed it.  I checked load times.  It is faster now.  The HughesNet homepage took 15 seconds to load and I checked some other websites.  Their load  times are a bit faster.  The email still takes 15 seconds to load.  I am just glad that it is loading.

     

    Thanks for you help,

     

    Mary

Liz's avatar
Liz
Moderator

Good morning hooterville,

 

Thanks for posting. Webmail is loading too slowly again? To get the load time via the developer tools you have to navigate to the site and reload it after hitting F12 to bring up the developer tool panel.

 

So when you first navigate to webmail, you can click the X or stop button to stop it from loading, since you want to have it load while the developer tool panel is open to record the loading activity.

 

After opening the developer tool panel, hit the F5 button to reload webmail. You may have to wait a bit before the load time is shown. I apologize my previous screenshot wasn't clear enough to show where to locate the load time, here is another:

(You can click this picture to make it bigger.)

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Liz 

 

For some reason it's still not clickable, but it's now big enough to see that the info is under the "Network" tab. 

 

  

  • hooterville's avatar
    hooterville
    Senior
    5 years ago

    Hello Liz,

     

         My load time is 14 seconds

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thank you hooterville!

       

      Let me escalate this to our devs for their input. 

       

      To clarify, is it just webmail that's loading this slowly for you or are all sites taking about this long?

       

      At what point do you stop waiting for webmail to load and hit refresh to get it to finally load?

       

      -Liz

      • hooterville's avatar
        hooterville
        Senior
        5 years ago

        Hi Liz,

             It's interesting you should ask like that.    Actually, 14 seconds is pretty fast.  The HughesNet home page takes 25 seconds to load, which I need in order to get to my email.  There are times when the top of the page won't load and then I can't click on email.  Then I have to reload the page.  This has happened several times. 

            I usually wait about 2 minutes and then if the page doesn't load then I hit refresh.  

            I would say that the HughesNet home page and email are the slowest to load of all but other sites can also take a while to load sometimes.

         

        Mary