Forum Discussion
Frequent drops
Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Hello
Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity.
These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th.
If you experience the issue again, please let me know and I can look into it.
Thanks,
Amanda
That would make sense... but it seems to have been happening a lot... either there are a lot of storms there or there may be a problem...
Edit: I'll make sure I monitor Omaha's weather, so I'm not taken by surprise.
If it's happening when there is no weather that should be affecting your gateway or your own location it's definitely a problem. If/when it happens again, I would check to see if there is bad weather, and if not, I would definitely say something. The reps can run remote diagnostics on your HughesNet equipment to see if anything is amiss. They may already do so when they see this thread. If you don't already, it would probably be a good idea to leave your modem plugged in so that the reps can run said diagnostics.
The reps are on M-F from approximately 8AM to 5PM EST.
Thanks!
I'll definitely keep the modem up for the reps to scan.
