Forum Discussion
Gen 5 speeds are slowing down
When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
- Aedan,
My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
Hello jc2,
Thanks for posting. I have issued you a free token to run the speed test. Please follow C0RR0SIVE instructions above to complete the tests.
When you complete the speed test, ensure that you are connected to the 2.4G Network. I would also recommend that you turn off the 5G network and make sure that you are within a decent range (at least a couple feet) from the modem. Also, please be aware of other factors that may interfere with your connection, such as microwaves, cordless phones, and physical objects.
Since you are a Gen5 customer, the minimum download file size is 25 Mbps, and the minimum upload file size is 3 Mbps. Please complete at least three tests, each spaced five minutes apart. Thanks.
-Aedan
Here are my download speed test results using the HT2000W modem/router 2.4GHz positioned a couple feet away. No other devices near or connected to wifi.
http://testmy.net/quickstats/higroove
Yeup, those speeds are 100% acceptable on Hughesnet Gen5.
- Really? Even though 2 of the tests were a 1Mbps and 3Mbps. And the fact that I can use a Netgear router and get speeds of 40. And in the beginning l was getting 40 with either router. That doesn't tell you that something is wrong? Would it help if I posted speeds using the Netgear?
The random test with those speeds could have been nothing but flukes from god knows what variable since it's going over wireless.
If you want, go ahead and throw up some tests with your netgear, but the fact remains, you are getting acceptable speeds.Not that it matters, but I ran one speed test with the Netgear router and ran out of data...again. I will run more in the morning during bonus data hours...not that it matters.
Jc2,
On your device, are you able to determine what your "Link Speed" is being negotiated as?
Also, it's best not to clear your results history on testmy.net, as engineering will need all results if Aedan escalates your case... If you want to differentiate from your Netgear Wifi and the HT2000w Wifi, you can select Extra Identifier and select "Wifi" for Hughesnet, and "Location 1" for your Netgear.- Not sure what you mean by what the Link speed is being negotiated as. Link speed with Netgear is 130/65 Mbps. Hughesnet 144/75. Yeah l shouldn't have cleared my result history. I will do what you said about differentiating between the two.
Download speed test results using different routers. Netgear(1) vs HT2000W(wifi)
The purpose of a speed test is to measure a user's baseline system performance under a controlled set of conditions and to compare that baseline performance to that of other users.
Those conditions are to run the tests with a single computer directly connected via Ethernet cable while having a single browser open to testmy.net.
Running the test while connected via wireless introduces to many variables that fall outside the purpose of running speed tests: To determine and document baseline system performance levels.
As to the Hughes HT2000w Modem/Router/WiFi "combo-unit" .....
Hughes has been making Modems with rudimentary "router" functions ... for years. The HT2000w is the first however to offer wireless function so some bugs are to be expected.
Beyond that ... not all routers are created equal, not all router wireless functions are created equal.
I would consider the router and wireless functions of the HT2000w to be very "basic".
The built-in WiFi capacity offers a degree of convenience to the less experienced user but at the cost of performance and enhanced function and features.
I can think of a number of reasons not to use the router/radio portion of the HT2000w
A router is a "tool" and as the old saying goes: "Use the best tool for the job at hand."
There is no way that I would give up the performance and feature set of my Asus RT-AC3100 in favor of the "plain vanilla" HT2000w router/WiFi.
Don't like the router/WiFi performance of the Modems internal functions? Then don't use it .... add your own router that meets your needs.
- My point is that 3 months ago I was getting the same fast speeds out of the HT2000W as with the Netgear. So l know it's capable. What happened? I can go back to using the Netgear but was hoping to get the HT2000W back up to speed.
Wireless is fickle at best.
The HT2000w is a work in progress at this point and firmware updates to address some wireless issues are in the works.
The Netgear has external antenna, the HT2000w doesn't
The Netgear, being a single device may shield better than the more tightly packed HT2000w
In my opinion the wirelees functions of the HT2000w are not yet ready for Prime-Time.
My advice: Use the best personal router that you can afford that supplies the features you need ... muli-freguency performance, distance/radiation pattern, data tracking ......
You can't turn a sow's ear into a silk purse and a sow's ear is what the wireless perfomance of the HT2000w is at this point.
- Well I guess that's as good of an answer as I'm going to get.
Gwalk900 wrote:Wireless is fickle at best.
The HT2000w is a work in progress at this point and firmware updates to address some wireless issues are in the works.
The Netgear has external antenna, the HT2000w doesn't
The Netgear, being a single device may shield better than the more tightly packed HT2000w
In my opinion the wirelees functions of the HT2000w are not yet ready for Prime-Time.
My advice: Use the best personal router that you can afford that supplies the features you need ... muli-freguency performance, distance/radiation pattern, data tracking ......
You can't turn a sow's ear into a silk purse and a sow's ear is what the wireless perfomance of the HT2000w is at this point.
Amen. I like my own router with regular firmware updates that I have control over. And both my bands work perfectly. I'm still a fan of 5 GHz BTW, if nothing else for keeping things compartmentalised. It reaches out fine in my modest sized home.
This is a copy/paste of a reply I posted to someone else (I changed the name to higroove in the post) last week, but it will apply to you, too. It's regarding testmy.net test results that are NOT yours showing up on YOUR Results page...
Though this doesn't really have anything to do with the topic at hand, I figured I'd mention this only for your personal knowledge.
When YOU click Results when signed in at testmy.net it takes you to the page of YOUR test results. One of the annoying things about this page is that it often contains test results from other people, and that's due to the shared IP addresses by HughesNet. The way to get rid of these so that you only see YOUR tests is by going to the bottom left of the results box and clicking on the option that says "Exclude tests taken on your connection ID that are not logged under higroove." This will get rid of those tests that aren't yours. When others look at your results, though, they only see YOUR tests, and not the others. So, like mentioned, this is just for your own benefit, but it can allay any confusion when it includes tests that weren't run by you.
I just figured I'd mention it as I find the default of having other tests on the same connection ID showing to be annoying as can be.
The box to click on is here....
BirdDog wrote:
Amen. I like my own router with regular firmware updates that I have control over. And both my bands work perfectly. I'm still a fan of 5 GHz BTW, if nothing else for keeping things compartmentalised. It reaches out fine in my modest sized home.I normally only use the HT2000W's WiFi when I connect my laptop or notebook, and that's normally only to keep them up to date. It's also always within five feet of the modem when I do so. But, if I used WiFi on a regular basis, I would almost assuredly use my own router, which I know works very well and has always given me the same speed as a LAN connection.
And my router has 3 external antennae which are definitely better than a single internal antenna that I assume the 2000 has. Would bet the transmit power is quite a bit higher on my personal router also.
Anyone have the actual specs on the wireless side of the HT2000W like transmit power, receive sensitivity, signal db diagram, etc.?
- GabeU I'm not sure if you were talking to me about the testmy.net results but those higroove results are mine. I used to get the same speeds with the HT2000W as I did with a LAN connection and my Netgear router but now the HT2000W speeds have been cut in half. That's the whole point of this post. I was hoping someone could tell me WHY it slowed down and could it be fixed.
Yes, the post was to you, hence the jc2 at the beginning.
I know what your question is and I can't answer it. Like has been said, WiFi has a lot of things than can affect it. Interference is a big one. Though the upcoming fix is primarily targeted at the 5Ghz radio problems, perhaps it will help with this issue, as well.
I was only giving you the info regarding the testmy.net results for your own benefit. Too many times I've seen people post about speed results that aren't theirs, but they THINK they are theirs because they are showing on their results page. Excluding any tests that are on the same IP, but that YOU didn't run, can help to avoid that in the future.
Again, this was only for your benefit, but you'd be better off doing what I suggested in the post so you only see YOUR results when looking at them and not a bunch of other people's, too (if not now, in the future).
- Those WERE ONLY my results and not anybody elses. 3 with Netgear and 3 HT2000W. Didn't know why you would be telling me that.
jc2 wrote:
Those WERE ONLY my results and not anybody elses. 3 with Netgear and 3 HT2000W. Didn't know why you would be telling me that.It was a courtesy. If you bothered to read the posts, you'd see that seeing other people's results in one's own results "OFTEN" happens if they aren't excluded. There's no guarantee that they WILL be there. Conversely, clicking on what I showed you definitely excludes others' results, so it guarantees that it won't happen.
But, due to your response, have no fear, I'll refrain from any courtesies in the future.
So that we can keep this topic focused...
Key Points of Interest...
- speeds on the HT2000w wifi are capping around 22ish Mbps (still acceptable for plan speeds though)
- speeds on the Netgear Wifi are able to hit actual maximum throughput that the customer can achieve
- devices state the linkspeed is being negotiated above 100Mbps, so in theory, they should be able to see 40Mbps using EITHER of the two wifi networks
jc2 can you inform us, is this happening with the 2.4Ghz, 5.0Ghz or both wireless network types? If it's happening on the 5.0Ghz only signal, then there is potentially a fix in that in new firmware that should be rolling out very soon. I am unsure about the 2.4Ghz network though, but I suspect the new firmware coming along may help there as well. From my understanding the firmware is mostly to address upnp issues and the 5Ghz signal constantly dropping out.
When was the last time the device your using was rebooted? I know some people will let their tablets run for days/weeks at a time with out an actual reboot, mine was recently having issues with speed and I couldn't get a link above 11Mbps, a reboot quickly got me back up to speed.
ALL of that aside, at the Advanced System Control Center go to General > Connected Device Info, and look at the "Device Health" it *SHOULD* be marked as Good for the device you are testing on.
I have been testing my Wifi on my Nighthawk and HT2000w, both give very similar results on testmy.net, but, I am one of the lucky ones... and running different firmware, so it's possible that the issue you are seeing is already addressed, just not rolled out to everyone yet.- Using 2.4 Ghz network. 5.0 disabled. Rebooted yesterday. System control center doesn't say advanced and I don't see device health.
Did you click the link I provided? It should have taken you to the advanced page...
If not, look for the "i" icon at the top, to the right of System Info, it's really faint, but that will take you to the advanced page....- Device health says Not Available
Showing same thing. It was showing as "Good" until I refreshed it.
Hello jc2,
Thanks for posting. I am glad to see that our community super users were able to assist you. I am going to escalate your case to our engineers and will get back to you once I receive an update. In the meanwhile, please continue to monitor your system and let us know if there is any change. Thanks.
-Aedan
