HN email not forwarding

[maratsade]

@Remy , @Damian , @Liz , @Amanda 

Email is not forwarding again.  I have it set up to forward to an external email account and it had been working just fine, then it suddenly stopped working a few days ago. Could you look into this, please? You have fixed this in the past, so I hope it can be fixed again. Thanks 😊

[Remy]

maratsade,

Thanks for reaching out! I'll have this passed along and looked into for you. Are you receiving any specific errors when attempting to forward your emails?

Thanks,

Remy

[maratsade]

Hi Remy,

There are no error messages. The forwarding is automatic; it’s set in the settings, so when an email comes to the HN account, it should automatically forward it.  That process stopped working a few days ago. 

Thanks for looking into this. 

[Remy]

maratsade,

When you have the opportunity, please PM me your Hughesnet email address that's being affected, as well as the email address you're forwarding to! In addition, when was the last email successfully forwarded?

Thanks,

Remy

[maratsade]

Hi Remy,

I PMd you all the info you requested. Thanks for looking into this!

[maratsade]

@Remy , the issue has not been resolved, though the forwarding did work for a couple of hours before it stopped.  Could you see if there's a solution for this issue? It's not a huge deal, but having the ability to forward notifications to another email address is very useful. Thanks.

[Remy]

maratsade,

Thanks for following up! I'll have this sent over to be looked at, and will update you when I hear something back! 

Thanks,

Remy

[maratsade]

Thank you, Remy.  I appreciate the help. 😊

[Remy]

maratsade,

We appreciate your patience! I've received word that the issue should be resolved. Please let us know if the forwarding is operating as it should!

Thanks,

Remy

[maratsade]

@Remy 

Nope, still not working.  I should've received a notification of your post, but it didn't come. 😞

[Remy]

maratsade,

Thank you for your continued patience! I've been notified that the email vendor is still investigating and looking into a permanent fix. In the meantime, it's recommended to create a mail filter to work around the issue.

Thanks,

Remy

[maratsade]

Hi Remy,

I'm not sure what you mean about creating a mail filter.  

Thank you for being on top of this!

[Remy]

maratsade,

You're able to choose whether or not you want to keep your emails stored in your inbox by checking or unchecking the Keep in Inbox option through mail filters. Are you familiar with this? If so, please let us know if you're able to use it.

Thanks,

Remy

[maratsade]

Hi @Remy , 

I've added a filter -- hopefully it'll work. 

Thanks for all your help!

[Remy]

maratsade,

I received word that forwarding should now be working as intended. Does it seem to be working again?

Thanks,

Remy

[maratsade]

Hi @Remy ,

Nope, the automatic forwarding of notifications isn't working. I did receive a test email from Synacor, but the notifications I get in the community aren't forwarding to my personal email anymore, even though they appear in my HN email. I have them set to forward automatically, and I also added a filter to have them forward, but it's not working. 

Right now, I have 3 notifications. None of them was sent to my personal email -- this was working fine only a few weeks ago, then it stopped suddenly.

[MarkJFine]

It's quite possible Synacor is back on any one of the SBLs and whoever they are being forwarded to are rejected then as spam.

With the sheer amount of spam being generated from Chinese malware, and email addresses being used off the dark web to generate phishing emails, I'm quite sure the SBLs have been pretty busy...

Edit: Just did a quick test and 129.213.180.114 (email.hughes.net) is listed on dnsbl-3.uceprotect.net.

[maratsade]

Yep.  At one point @Remy had said that my IP had been identified as spam. 

[MarkJFine]

That said, dnsbl3 doesn't flag the actual IP or even the IP block (129.213.176.0/20) as suspect, but the entire autonomous system number (ASN) that the IP block falls under. In this case it belongs to Oracle (ASN 31898). I assume they are providing the cloud services that the email provider uses.

I can name other ASNs that are known for much more consistent spamming than Oracle, but that's just my opinion.

[maratsade]

Somehow my IP being tagged as spam seemed to be part of the problem, according to Remy. Apparently that was resolved, but the problem persists. As problems go, it's not a huge deal, just slightly annoying.

[Remy]

maratsade,

We appreciate your patience, as our team is still looking into this. Are you still experiencing forwarding issues? Our team is trying to eliminate options that may be causing this.

Thanks,

Remy