Forum Discussion
Help Please – Download Speed < 8 Mbps on Gen5 for WEEKS
Well I’m back again – for a few days my download speeds had recovered to normal (15-30 Mbps), but now I am back to less than 8 Mbps. My "work day" download speeds are now generally less than 8 Mbps a...
Hello everyone,
Since January 26th I have run 15 download speed tests using testmy.net (average = 30.4 Mbps) and 14 using Speedtest by Ookla (average = 15.1 Mbps) and it appears that my download speeds have returned to normal. This is way, way, way up from the 91 testmy.net tests I ran between January 3d and 25, which averaged 8.2 Mbps.
I do find it interesting that testmy.net tests were twice as fast as Speedtest (based on the average) - note tests were performed in pairs, using the same computer and run within 2 minutes of each other. This result appears to be the inverse of what others have reported when comparing testmy.net and Speedtest. Possibliy the servers chosen are responsible for the difference, as testmy.net seems to be using a site in Dallas and Speedtest is using a site in Los Angeles (approx 100 miles north of me).
Anyway all that being said, I am happy that I things are back to normal, at least for this Hughesnet user. I don't know how the correction was implemented, but I appericate the help from those on this forum and any of then unknown "engineers" that have worked on this issue. I will mark this discussion string Corrected and begin a new string, if the problem returns.
To those still chasing speed issues, I wish you luck and suggest you continue working within this forum to resolve your specific issues.
ciao for now - Skip
I would kill for 8 Mbps! I've had the service (Gen 5) since last November, only about 3 days with anything over 1 Mbps. 4 calls and an email into Tech, spoke with two "supervisors" only to be strung along. Last contact was Jan. 11th, I was told they would address my issue in 2-3 weeks. Ya, right. Needless to say I'm very disappointed but in my area there is no other option other than Dish but I already have Direct TV bundled with Wireless and they don't offer internet here.
JeffG, Gabe provided a link to a different speed test link speedtest.net
You might try testing it out at different time during the day. So far this morning I'm getting around 13Mbps, which is pretty good compared to the last few weeks.
If I get my slow download resolved I will post the progress and any solutions.
Good Luck - Skip
Speed Test Smeed Test, slow is slow, I've tried 6 differnt sites including the Hughes Site. Just did Speedtest.net, result of three tests is download speeds 0.53~0.54~0.58Mbps respectivly. I have yet to be able to stream video from any source at any def setting, even 460. I have read too many others on this forum with the same issue, Hughes MUST step up and fix this!
JeffG
JeffG, sorry to hear that. I, like you, live in an area that only has internet access via satellite,or very bad telephone lines. I have been with Hughes for 17 years now and, as you can imagine, during that time I have experienced my share of download and data issues. I have tired tech support via telephone, chat and email and have had positive results (correction of an issue) using this support avenue less than 30% of the time. Generally the telephone support people are well intentioned, but they seem only to endlessly follow scripted flow diagrams, eventually give up, and then pass me on to "another level" and/or "engineering."
That being said, I have found the best way to get positive and informed attention/action is through this forum. You may have already done this, but if not, I suggest that you open a new message string specific to your situation. I know it will be a pain, but give plenty detail (e.g., what system you are using, modem, data plan, computer type, wired or hard wired connection, speed test results, how long you have been trapped with poor performance, AND any Case Numbers you have). Fortunatly, GabeU an Associate Professor on this forum seems to monitor what is going on and he should see your post. He is very thoughtful and has provided me with valuable advice. He is also able to ping forum moderators and get their attention. Hughesnet people like Amanda and Liz also monitor this forum, they are sharp and have always been helpful with my technical issues.
Good luck
