@Tinkerbell7
That's definitely not the norm. While inclement weather at one's gateway can affect the service in the same way as weather at one's own location, it's only temporary, so you definitely have something else going on.
The reps that monitor this site are on M-F from approximately 8AM to 5PM EST. They'll assuredly be able to help you. In order to help them to be able to do so, please make sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary.
Did the phone reps recommend that you get an Ethernet cable so that you could connect directly rather than via WiFi? Is the idea that, once you get the cable and connect it, they're going to help to further troubleshoot the issue?
The reason I ask the above question is that, although an Ethernet cable connection can definitely help to better connect for troubleshooting purposes, it's almost assuredly not going to fix the issue you're experiencing.
A couple of things, just in case this was not suggested by a phone rep. If you have not already done so, please make sure that the coax cable connector at the back of the modem is finger tight. It doesn't need to be tighter than that, but it shouldn't be loose. Also, be sure that the power plug going into the back of the modem is snug. It's delicate, so be careful, but at least make sure that it's all the way in. Also, if they didn't instruct you to try this, you can try power cycling the modem, which is unplugging it, waiting for at least 30 seconds, then plugging it back in. After plugging it back in, it can take a couple of minutes for it to finish starting, and another couple of minutes fo it to be fully operational.
Again, I'm sure the reps will see this thread and help you. I'll tag them just to be sure. Sorry you're dealing with this. 😞
@Liz
@Amanda
@Hal
@Wade
@Jorge
