Forum Discussion

Acrow407's avatar
Acrow407
Freshman
7 years ago

Modem rebooting every few minutes

My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all the lights go out, then they all come back on for a minute then it all happens again.
  • Liz's avatar
    Liz
    7 years ago

    Good morning Acrow407,

     

    Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

     

    Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

     

     

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    7 years ago

    It appears you have a power supply, cable or dish radio problem. Time for a tech visit.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      It almost sounds like something is shorting out on the dish side, whether the radio or the cable going to it, due to it faulting once the coax is connected.  

      • gokartergo24's avatar
        gokartergo24
        Tutor
        7 years ago

        IIt is a short.. That is what the modems do when there is a short.. Could be in the radio our the coax.  More then likely the radio..

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    The Hughesnet reps are off for the holiday and will be back tomorrow.  In the meantime, did you try unplugging it and leaving it be for about a minute before plugging it back in?   That has helped me when it doesn't respond to resetting.

    • Acrow407's avatar
      Acrow407
      Freshman
      7 years ago
      Yes, numerous times, I left it unplugged for about an hour once.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Acrow407

     

    A power light blinking red indicates overheating.  Normally, I would suggest clearing anything near it to increase air flow, but if it's still doing it even after having been unplugged for an hour it may very well be damaged. 

     

    This is almost assuredly something the reps are going to have to help with.  As mentioned by maratsade, they're off today because of the holiday, but they'll be back tomorrow.  With this said, it can take them a day or two to reply, but they should be able to help you.  They're normally on M-F from approximately 8AM to 5PM EST.  

     

    Liz

    Amanda

    Hal

    Wade

    Jorge

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi Acrow407,

         

          I see it's your first post here, so welcome to the community! Thanks for reaching out, I pulled up your account to check on your site, and I also can't reach your modem. I've sent you a complimentary replacement, so please expect that this week. You can use the same box to return your old modem. There should be a prepaid shipping label in the outer pouch.

         

        Let us know how the new modem works out for you!