Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
Robert,
Thanks for reaching out! We have our team looking into this issue for you. To start, is your email client set up in accordance with this link https://my.hughesnet.com/support/faq/418/?How%20can%20I%20get%20HughesNet%20Email%20on%20my%20Mobile%20Smart%20Device??
Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!
Thanks,
Remy
Hi Remy:
This has something to do with the outgoing email server not accepting my login credentials from any of my four clients. It could be a timing out problem or a bug in the server authentication software. I suspect the latter, as the problem also occurs when I try to log in over Spectrum internet service, which is much faster than HughesNet satellite service. Could you please see what you can do to fix this? I know it is at least temporarily fixable, because we have been through this before.
Thank you. Please get back to me.
Robert
