Hello! For a few weeks, our service has seen some substantial slowdowns and interruptions. It never goes out completely, but we do see time outs and similar interruptions fairly regularly. I suspect that a tree has grown sufficiently to be in the line of sight for the satellite, so I flew our drone up to the dish and aligned it to get a visual. It does seem that one or more trees are now getting in the way.
This situation wasn't going on in the spring, so I think it's the foliage which is causing the problem. Can someone look at the historical data on our modem in order to see if we're getting a lot more retransmissions and dropped packets now compared to, say, 3 months ago? I would hate to cut this tree down if it's not the actual problem. Thanks!
