Forum Discussion
Severe speed issues, is there an issue at Hughes?
Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
-Liz
It's likely the weather interfering with the signal.
EDIT: When the issue is taking place, please post the modem's state code, which can be found here: http://192.168.0.1/#!/home/status
Can't be the weather, thats already gone and there was no storms when this started last week.
Right now my state code is 24.1.1 Download Throttled. Satellite recieve strength is 105
The 24.1.1 code means you've exceeded your monthly data and that your speeds will be throttled until your data resets. You can also buy tokens to reset it before that.
If you have bonus data left, your speed will be normal during bonus time (2 am to 8 am your local time).
Oh, I know. Ive just never had a throttle so hard that it has literally made me incapable of using the internet. AND most importantly, I had data when the problem first began, I didn't run out of Data until later on Saturday
https://testmy.net/quickstats/DanKaiser
Obviously that mega speed test would be the one for when I still had data, and the problem had resolved itself for SaturdayThose mega-spikes are SO annoying. They're some kind of glitch, and the techs will ignore those.
Did you run out of ALL data, or do you still have your bonus data? I ask because the tests won't be very helpful to the techs if you're running them while under FAP. You need to run them while you have data so they show whether there's an issue.
Do you have many devices connected to your network? If so, you may want to disconnect as many as possible from the network so the devices are not competing for system resources. The speed drain is much more noticeable during FAP because there isn't a lot of speed to go around to begin with.
Even though the storm(s) may be gone, sometimes it takes a while for the system to recover.
EDIT: Hopefully the reps here (Liz , Remy , Damian ) will get involved with your case and check your modem, just in case there's an issue there, and indicate whether you should run more tests or do some other kind of troubleshooting.
