Forum Discussion
Slow Speeds What's Up ?
The last 2 days buffering has become a problem. 8:30 Pm pst. Ok the next morning, now again, about 4 Pm pst. 8.25.2024 . There was sporadic service days before , it seems to be more frequent. Speed...
eco,
Thank you for providing those speed test results! Upon taking a look into your account, it seems you're currently experiencing some alignment issues. This would likely explain the ongoing speed issues. We've decided as a courtesy to dispatch a technician to do a full review of your site due to this.
The tech will reach out to schedule and confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online (https://my.hughesnet.com/support/faq/879/?Make%20changes%20to%20your%20upcoming%20appointment%20). Please let us know how the site visit goes!
Thanks,
Remy
Thanks Remy, as usual my Hughes experience is da best 🙂
Another day, and speeds appears to have returned. If this was an onsite problem, how could it self fix? This morning's speeds-
Well, later in the day now from this morning's good speeds.
Got an email asking if I accepted the solution- um...don't know.
I had a courtesy tech visit Friday. He didn't find anything obvious, only a slight tweak of the dish aim.
I told him speeds are good as the tests show in the early Am, then degrade. How much degradation is acceptable?
Are we back to a congestion problem as with Gen5 ?
He said if they want, he can come back and change the horn radio, and modem. It's up to you, unless what I have is normal, the degradation of speeds later in the day. I'm not buffering yet, always use 360 dpi not trying for HD, that never is possible. Any reply is appreciated. Thanks
