Forum Discussion

JJRHN's avatar
JJRHN
Freshman
6 years ago

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recent “text chat” with HughesNet, after the standard un plug and plug in again request, was informed that iMessage may not be compatible with the system. At $150 a month with download caps, I’ve about had it. Suggestions??
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning JJRHN,

     

    Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning JJRHN, 

     

    I see it's your first post here, so welcome to the community! I'm glad you found the community, thank you for posting. I've let engineering know that we have more folks with the same issue. I'll post back once I have any news to share.

     

    Your patience and understanding are much appreciated.

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi JJRHN, 

     

    I appreciate your patience while our engineers investigated this issue. As you might've already read in the bigger thread, apparently engineering has already rolled out a fix to some portions of the network. So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. 

     

    Thanks,

    Liz

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning JJRHN,

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Thanks,

    Liz

     

    • JJRHN's avatar
      JJRHN
      Freshman
      5 years ago
      Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available.
      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.