Forum Discussion
Slow speeds with HN9000
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
Hi Sunlightbywheel,
Thanks for this update. Are you saying the tech did not replace any equipment or check your coaxial cable (the cable running from the modem to the dish)?
Yes, That is what I am saying. He said whatever he did with his phone was an app that only installers have and that was all that was needed. He said he could verify everything with it. I said that doesn’t sound any different than the tests the techs online have already run..
I even asked if he would check it at the back of the modem to verify the cable. I know the previous tech checked it at the dish and said it was good. My thinking was it should be checked at the back of the modem to verify it there as well.
He assured me again that was all that was needed besides taking some pictures..
So in short and to be clear the tech did not replace any equipment or check the coaxial cable (the cable running from the modem to the dish).
Thanks again so much
