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Hi,
I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not.
Can some one look into this for me?
Thanks
(KBPS) Upload Result
(KBPS) Hughes Modem
06/12/2019 08:13 AM
281
186
Yes
06/11/2019 09:48 PM
412
190
Yes
06/11/2019 07:19 PM
288
191
Yes
06/11/2019 07:00 PM
292
165
Yes
06/11/2019 06:06 PM
273
181
Yes
06/11/2019 09:38 AM
1508
197
Yes
06/10/2019 09:05 PM
422
193
Yes
06/10/2019 08:34 PM
342
199
Yes
06/10/2019 07:54 PM
289
194
Yes
06/07/2019 07:55 AM
1515
196
Yes
06/07/2019 07:53 AM
1025
197
Yes
06/06/2019 06:18 PM
366
190
Yes
Hi Sunlightbywheel,
\n\n\n\n
Thank you for this update, good to hear that! You're already ahead of the game; yes, please monitor your system performance and let us know how it goes. Have a good weekend!
","body@stringLength":"233","rawBody":"Hi Sunlightbywheel,
\n\n\n\n
Thank you for this update, good to hear that! You're already ahead of the game; yes, please monitor your system performance and let us know how it goes. Have a good weekend!
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\n\n\n\n
Thank you for this update, I've informed the engineers so they can try something else to address this concern. I'll post back once I get confirmation from engineering.
\n\n\n\n
Your patience and understanding are much appreciated.
\n\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2019-06-25T10:26:37.028-04:00","lastPublishTime":"2019-06-25T10:26:37.028-04:00","metrics":{"__typename":"MessageMetrics","views":8100},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:112545/message:112788","repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:112794":{"__typename":"ModerationData","id":"moderation_data:112794","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:112794":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:112794","revisionNum":1,"uid":112794,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:112788"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","moderationData":{"__ref":"ModerationData:moderation_data:112794"},"body":"
Hi Sunlightbywheel,
\n\n\n\n
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
\n\n","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"153","postTime":"2019-06-25T16:24:23.667-04:00","lastPublishTime":"2019-06-25T16:24:23.667-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9939},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:112545/message:112794","customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"visibilityScope":"PUBLIC","repliesCount":2,"readOnly":true},"ModerationData:moderation_data:112748":{"__typename":"ModerationData","id":"moderation_data:112748","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:112747":{"__typename":"ModerationData","id":"moderation_data:112747","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:112721":{"__typename":"ModerationData","id":"moderation_data:112721","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:112704":{"__typename":"ModerationData","id":"moderation_data:112704","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:112694":{"__typename":"ModerationData","id":"moderation_data:112694","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:112694":{"__typename":"ForumReplyMessage","id":"message:112694","revisionNum":1,"uid":112694,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112694"},"body":"
Hi Sunlightbywheel,
\n\n\n\n
Thanks for this update. Are you saying the tech did not replace any equipment or check your coaxial cable (the cable running from the modem to the dish)?
","body@stringLength":"203","rawBody":"Hi Sunlightbywheel,
\n\n\n\n
Thanks for this update. Are you saying the tech did not replace any equipment or check your coaxial cable (the cable running from the modem to the dish)?
","author":{"__ref":"User:user:16464"},"isEscalated":null},"ForumReplyMessage:message:112704":{"__typename":"ForumReplyMessage","id":"message:112704","revisionNum":1,"uid":112704,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112704"},"body":"Yes, That is what I am saying. He said whatever he did with his phone was an app that only installers have and that was all that was needed. He said he could verify everything with it. I said that doesn’t sound any different than the tests the techs online have already run..
I even asked if he would check it at the back of the modem to verify the cable. I know the previous tech checked it at the dish and said it was good. My thinking was it should be checked at the back of the modem to verify it there as well.
He assured me again that was all that was needed besides taking some pictures..
So in short and to be clear the tech did not replace any equipment or check the coaxial cable (the cable running from the modem to the dish).
Thanks again so much
","body@stringLength":"786","rawBody":"Yes, That is what I am saying. He said whatever he did with his phone was an app that only installers have and that was all that was needed. He said he could verify everything with it. I said that doesn’t sound any different than the tests the techs online have already run..
I even asked if he would check it at the back of the modem to verify the cable. I know the previous tech checked it at the dish and said it was good. My thinking was it should be checked at the back of the modem to verify it there as well.
He assured me again that was all that was needed besides taking some pictures..
So in short and to be clear the tech did not replace any equipment or check the coaxial cable (the cable running from the modem to the dish).
Thanks again so much
","author":{"__ref":"User:user:84450"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:112694"}},"ForumReplyMessage:message:112721":{"__typename":"ForumReplyMessage","id":"message:112721","revisionNum":1,"uid":112721,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112721"},"body":"Good morning Sunlightbywheel,
\n\n\n\n
I appreciate the clarification. This isn't ideal, as I wanted new equipment in before escalating to our engineers for their input, but we'll make do. I've escalated your case to engineering for assistance. Please keep in mind the heavy rain currently reported at your site may delay evaluation of your system performance. I'll post back once I have any news to share.
\n\n\n\n
Your patience and understanding are much appreciated.
\n\n","body@stringLength":"524","rawBody":"
Good morning Sunlightbywheel,
\n\n\n\n
I appreciate the clarification. This isn't ideal, as I wanted new equipment in before escalating to our engineers for their input, but we'll make do. I've escalated your case to engineering for assistance. Please keep in mind the heavy rain currently reported at your site may delay evaluation of your system performance. I'll post back once I have any news to share.
\n\n\n\n
Your patience and understanding are much appreciated.
\n\n","author":{"__ref":"User:user:16464"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:112704"}},"ForumReplyMessage:message:112747":{"__typename":"ForumReplyMessage","id":"message:112747","revisionNum":1,"uid":112747,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112747"},"body":"
Liz,
I think someone may have already did something. It appears to be much better this morning. I will run some speed tests over the next few days to be sure and report back.
Thank you so very much.
","body@stringLength":"229","rawBody":"Liz,
I think someone may have already did something. It appears to be much better this morning. I will run some speed tests over the next few days to be sure and report back.
Thank you so very much.
","author":{"__ref":"User:user:84450"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:112721"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:112748_1":{"__typename":"Revision","id":"revision:112748_1","lastEditTime":"2019-06-21T12:04:01.081-04:00"},"QueryVariables:ReplyList:message:112748:1":{"__typename":"QueryVariables","id":"ReplyList:message:112748:1","value":{"id":"message:112748","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1728282321000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1728282321000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1728282321000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1728282321000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"ModerationData:moderation_data:112780":{"__typename":"ModerationData","id":"moderation_data:112780","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:112780":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:84450"},"id":"message:112780","revisionNum":1,"uid":112780,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:112748"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","moderationData":{"__ref":"ModerationData:moderation_data:112780"},"body":"Liz, I may have spoke to soon. Friday, when I wrote my speed was good, but it seems to have returned to the disapointing slow pace that it had been running.
Thanks again.
I will just wait until you hear something from the engineers.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-06-23T22:37:06.215-04:00","lastPublishTime":"2019-06-23T22:37:06.215-04:00","metrics":{"__typename":"MessageMetrics","views":8130},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:112545/message:112780","repliesCount":4,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:112788":{"__typename":"ModerationData","id":"moderation_data:112788","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:112822":{"__typename":"ModerationData","id":"moderation_data:112822","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:112822":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:84450"},"id":"message:112822","revisionNum":1,"uid":112822,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:112794"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","moderationData":{"__ref":"ModerationData:moderation_data:112822"},"body":"Liz,
It is working good!
Thanks for all your help! It is greatly appreciated.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":1,"postTime":"2019-06-26T22:15:26.029-04:00","lastPublishTime":"2019-06-26T22:15:26.029-04:00","metrics":{"__typename":"MessageMetrics","views":1530},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:112545/message:112822","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:112830":{"__typename":"ModerationData","id":"moderation_data:112830","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:112830":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:112830","revisionNum":1,"uid":112830,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:112822"},"conversation":{"__ref":"Conversation:conversation:112545"},"subject":"Re: Slow speeds with HN9000","moderationData":{"__ref":"ModerationData:moderation_data:112830"},"body":"
Good morning Sunlightbywheel,
\n\n\n\n
Thank you for letting me know, I'm glad to hear that! Feel free to drop by the community again if you have any other concerns.
\n\n\n\n
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