Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

bronccat's avatar
bronccat
Junior
So they emailed me and said DL to the modem is at 36 MBPS 😳
Yes, I have been testing on wifi (with different devices) - but with no other devices connected. Trying to find ethernet cable 🤣, we're remodeling

Is there a wifi setting I should be looking at?

TIA
MrBuster's avatar
MrBuster
Senior
5 years ago

The first thing is to locate that cable to directly connect to the modem.  If you turn off the WiFi without having the cable, you may have some trouble :-)

 

After you have the cable hookup, you can proceed to following steps in that link maratsade sent.

 

That 36Mbps is a number from the log giving an idea of how much bandwidth it is seeing.  In general, it dips down at busy times of the day or there are communication issues.  Given that clear codes we saw earlier it seems things are working good.   And if you are on beam 82, then I would have expected such a high number at 6pm even though it is approaching "prime time" for satellite usage because I am on beam 82, and it has been very smooth and fast for the last couple of days.

 

With the test results, it should shed some light on the next step.