Why don't you post your test results from Testmy? Do you want to work on the issue or just complain about it? You have a great opportunity here to reach people in corporate headquarters, and you haven't provided one iota of real evidence for your speed issues.
Do you have HughesNet Voice? That's their VOIP technology -- the system doesn't work without it.
Is there another service you can consider instead of HughesNet?
You definitely want to run this test hard wired. WiFi problems are complex and crazy hard to fix so you want to be sure your connection using the wired cable gives a good result before moving on to finding issues with the WiFi. You want to to get a group of results up there according to those step that maratsade gave, and then the advanced group that gives support through this site are much better at assisting folks than the lower level phone/chat group.
For my first 6 months with HughesNet, I had fantastic WiFi -- then the leaves started to come off the trees and the neighbors WiFis were stomping all over mine. Being sure you do not have a problem with your dish or modem or something that must come first or you will go crazy.
Once you have some good tests up there, you can let them know by posting your link to the testmy.net results. Although I assume your results are the ones for bronccat.
If the issue is only wifi, then wow. Most devices are going to run on wifi and this makes me think I should have brought another router and used it as an AP so I could better manipulate it. Since day one I wished the HN equipment to be a modem only and user supplied router.
Once your base speed is established by the ethernet connected tests you'll run your WiFi issues can be troubleshooted. Various things can affect WiFi speed, including those that are not related to HughesNet itself. In other words, there's nothing yet to say tht a 3rd party router would improve your WiFi speed, as the cause of the WiFi speed issue has yet to be established.
For reference, you're free to use any 3rd party router you like. You aren't required to use the HughesNet modem's built in WiFi. However, it would be wise to first establish the cause of the aforementioned problem.
EXACTLY! One will be here in the AM.
Still testing at sub 1mbps. Tried changing channels, mhz, etc. and no improvement. I'll post back tomorrow.