Forum Discussion
Speed issues, can't stay on chat for Help
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
After saying I used 2.1 - said I had 19.7 of 20 available? Hmmm
I am waiting for USB to Ethernet so I brought home another router today to see if the wifi was better - it was the same, or worse.
I'll test at modem tomorrow with wifi off and other router unplugged.
If you're trying to reconcile what it shows on the daily parts of the monthly usage graph with what your total usage is showing, it may very well be off. A month or so back a few of us noticed that the monthly graphs weren't reporting data usage properly on their breakdowns. HughesNet is aware of the issue and it's been escalated to the engineers.
The total usage still appears to be correct, however, as in the data level "donuts", with the "X used of X in your plan" and the percentage used indicator, but the monthly breakdown is being goofy. I just noticed on my monthly usage graph that the dates aren't even correct now for my data cycle.
It's the Gremlins I tell ya, Gremlins!!! Just kidding, and just a little levity for what is no doubt a bit frustrating. 🙁
- Lol, I WON'T get water on the modem ;-)
What's been the most frustrating has been their inability to communicate logically. They keep sending me back to phone and chat that won't work with the current DL and that resolves nothing.
Finally, someone emailed today and basically said that the people answering emails aren't equipped to deal with this. Only chat / call people.
