Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

bronccat's avatar
bronccat
Junior

Began ethernet testing, 25mb, wifi off.  Results are the same. Plan to test every 2 hours today. 

 

I DM Liz as I am not sure how to get her attention?

 

 

MrBuster's avatar
MrBuster
Senior
5 years ago

If your tests are being automatically backed down to a size smaller than 25MB, then you may need to check the option for 'No Forward' to keep the test size at 25MB.  This is an image GabeU posted a bit back for someone else.

 

I am not sure if you are using the automatic testing or not, but you want the 25MB size for the download tests.