As I understand it, regarding streaming, you're trying to stream Hulu and Netflix via your Firestick, but nothing loads? I'm not familiar with Firestick's interface, but basically nothing is happening when trying to connect to it? That's how I initially noticed the speed issues. I then adjust resolution settings to where we could stream on most devices. Service has seemed sluggish since day one - but finally became problematic enough to test. Just wouldn't load.
For troubleshooting purposes, let's isolate the TV to which the Firestick is connected. I suggest documenting what happens as you go along, as I'm providing several troubleshooting steps below.
Are you able to connect the TV directly to the HughesNet modem via ethernet cable? No. This was also issue on two phones and laptop. Definitely was connection.
If so, please do so and temporarily disable wifi on the modem. For your convenience, here's the modem user guide. Please uncheck the SSID Enable options for both the 2.4 GHz and 5 GHz networks, as you have devices on both. Did this when the laptop was connected for the speed tests, I have screenshots if needed.
If the TV is too far to be connected via ethernet cable, disable the network on which the TV is NOT connected (2.4 GHz or 5 GHz). Be sure to disconnect any other devices that share that same network to truly isolate the TV. N/A, I am not on site
Once the TV is the only device on the network, try streaming and let me know how it goes. If no improvement, ensure the playback quality is set to auto or standard definition. Typically, when we tried to stream this last week would turn off the wifi on the two phones and the latop. I am not close to any neighbors and checked for connected devices. Also tried another router.
If quality is already set to auto, please let me know which streaming platform you tried (Netflix, Hulu, etc.). Selected lowest setting on NF, YTTV and Firestick. Hulu is Auto.
If any issues with that platform, try a different one to see if it plays well. This is to check if the issue is platform-specific. All were about the same.
If no improvement in streaming via the TV, please test stream on a different device on a non-HughesNet connection, if possible. For example, if Netflix is buffering on your isolated TV, try Netflix on a mobile device via cellular connection or other non-HughesNet connection. Any difference? I would DL videos from all sources when in town via cellular without issue
Thanks for the speedy responses. I've run diagnostics on your site and I see we're currently delivering over 35 Mbps to the modem and no red flags; everything is working normally. Also, I don't see any HughesNet Voice subscription; third party VOIP services may not work optimally on HughesNet.
Please ensure that all streaming apps and devices on which you're using those apps are updated with the latest software version, let's be sure we can eliminate this as a culprit before moving on.
You can check if an app needs updating if you go to whichever app store you use, visit the streaming app's page, and see if there's an "Update" button visible.
I just checked my Netflix app on my phone and iPad and have just updated them; there were app updates on the 23rd (Android) and yesterday (iOS).
Please send me screenshots of your streaming apps after they're updated, should look like this in the app store once updated:
For troubleshooting purposes let's stick with Netflix and whichever device you usually use to stream. Let me know if that device is up to date as well, version numbers help.
Your patience and cooperation are much appreciated.
They were updated prior to our last trip - I can do again that but won't matter until I am back down there. The reality is that the speed test results are what they are - what needs to be done about that? If you look at the logs they were consistently slow the entire history (wifi or ehternet connection).
I'll add - it's not just the streaming. It's every onlne DL function - on every device. File downloads, browsing, etc. ULs are fine.
Thanks for the additional info. Looking forward to the screenshots and hearing how it goes after your apps and devices are all updated.
Your cooperation and patience are appreciated.
It's to your benefit to do the troubleshooting that the reps ask you to do. You want solutions and they want to find solutions, but they need your cooperation. They can't improve things if you won't troubleshoot.
I understand your frustration and sympathise with your situation -- still, the reality is, you need to follow their troubleshooting steps if you want to at least have a chance at service improvement. They're not asking you to update your apps and do other things because they're bored and want to mess with you; they're asking you to do these things to help them figure out what's going on -- they don't live with you, so they need you to do troubleshooting, especially since your equipment is running as expected (state code 0.0.0); this indicates there is a problem on your side. Takes a while to do the detective work to figure out what's going on.
If you're not willing to follow their instructions, that's your right, of course, but since their tech support depends on your following their instructions, you're painting yourself into a corner here and you're getting stuck. Your other option, of course, is to find alternative services, if they are available in your area.