Forum Discussion
Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
That's up to you - we can stick with laptop or do both. Issue with phone is I have no historical data written down.
Best recorded data I have for everything involved are the testmy results
Starting 10/25 all tests were on the isolated laptop
Prior tests were mostly on my android - and it was isolated
We turn wifi off of devices (firestick) when not in use - and my fiance keeps her wifi off
We have no neighbors within wifi range (or close)
It's only the two of us and 4 devices
There are not other electronics in the house and I am always on 5 ghz - except then I intentionally went to 2.4 ghz to test - which doesn't make a difference
Browser Firefox 82.1.1 (Build# 2015770923)
Current and last UD 10.21.20
Samsung S8+
Android version 9
To be frank (not Drebin) the testmy results are the absolute best evidence that the slow speeds are real and not a app issue on my end.
I understand what you need to make sure my HW is UTD - but beyond that, testmy tells the tale pretty accurately
I understand what you need to make sure my HW is UTD - but beyond that, testmy tells the tale pretty accurately
