Forum Discussion
Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
The following page load timer seems to work well with Firefox....
Liz
$&,@,@ well my lengthy reply disappeared so I'll have to redo all of that later.
I'll say this in response to everything:
1) None of these devices have any issues anywhere else in the world except for on this network.
2) I have tried most all of this - I have even tried another wireless router
3) My phone is UTD according to my phone. Android agrees.
4) ALL THAT REALLY MATTERS IS THAT MY LAPTOP, CONNECTED VIA ETHERNET IS DL WELL BELOW 1MBPS!!!
This is ridiculous. There can't be any better proof that there is a real issue than what I have provided with the logs thus far. All of the other discussion about different devices and URLs is completely wasting my time.
$&,@,@ well my lengthy reply disappeared so I'll have to redo all of that later.
I'll say this in response to everything:
1) None of these devices have any issues anywhere else in the world except for on this network.
2) I have tried most all of this - I have even tried another wireless router
3) My phone is UTD according to my phone. Android agrees.
4) ALL THAT REALLY MATTERS IS THAT MY LAPTOP, CONNECTED VIA ETHERNET IS DL WELL BELOW 1MBPS!!!
This is ridiculous. There can't be any better proof that there is a real issue than what I have provided with the logs thus far. All of the other discussion about different devices and URLs is completely wasting my time.
You're not a tech or a satellite communications expert; don't tell them how to run their business. They're trying to help you and all you do is bellyache about it.
- maratsade
Kindly keep your opinion to yourself - and you certainly don't need to start telling me what to do. I'll $&,@ well express my angst at this situation and process if I so please. You are such a HN apologist.
I'd prefer that you recuse yourself from this conversation entirely after this and prior comments you've made. Don't need your static. And as a fellow subscriber, I don't need your ill-mannered, entitled treatment of those who are trying to help you. This is a public place and you're making a fool of yourself in front of everyone. Kindly treat those who are trying to help you with respect.
bronccat wrote:
This is ridiculous.What's ridiculous is that's it's taken nearly two weeks and eleven pages to even get to this point. With the very first reply instructions were given for how to get help. It took nearly a week before you even said "I don't have an ethernet port", which should have been your first response to that first reply, and with the interim being filled up with complaints about the phone reps and various other things.
Then, when the tests are finally does and a rep responds to help you and asks pertinent questions to respond to the plethora of complaints you've made, you decide to start making demands of what you want and what you are willing and not willing to do, as well as making bombastic comments. Either take the help or don't, but for you to treat the people who've tried to help you the way you are is not only ridiculously disrespectful, it's needlessly immature.
Good luck to you.
- What's ridiculous is that it's taken this long to get to a real person Liz
Who's trying to help - because they cannot provide tech support over email or chat (when speeds are slow). GabeU you have been very helpful and I thank you for that.
As far as my bad attitude goes, others have reached out to me about the absurdity of this process.
I think it's also ridiculous that the best support they can offer is in a public forum.
No, I don't have patience for this process. My full time ISP is full of local kids who can fix things over the phone in minutes - typically because I am savvy and I do all of the basics before involving anyone.
Yes, satellite IS is more complicated - I get that - but the base logic I am saying over and over is sound.
The first issue to be dealt with is the DL performance of the ethernet connected device - and Liz said the same before. Now we're back to wifi issues with other devices?
I wish you no ill will, I know you have both tried to help (and have done so in some instances) but I feel like we are staring the root, known issue in the face and taking the loooonnnggg way around the barn.
I am not mad at Liz - I know she has to feed the engineers - but that doesn't mean I am not going to express my disgust with this process and try to stay on point. Well @bronccat us spectators see you get played with, made to do useless test after test, tried to get bullied by those 2(which they do to everyone) and you still have not gotten any help at all. One frustration after another for the past 2 weeks. I would suggest screenshooting all of this thread and calling the fc* and put in a formsal complaining about the treatment you have gotten here. I am sure the federal agency that over looks companies like this would love to see how you have been treated. It is beyond ridiculous and uncalled for especially from people that do not even work for Hughes net. Shame on them and I wish you well, good luck hope they eventually help you.
You should perhaps go back to the phone reps, then. May be more your speed.
The agency you mention has no jurisdiction on what customers post on a customer-to-customer site, so complaining about how others have responded to a post would go nowhere and make the complainant look ignorant and ridiculous. Bronccat has not been mistreated; it his him who has berated and mistreated others and he has been called out for it. He continues to make a spectacle of himself in public, and continues to refuse a proper troubleshooting procedure that is intended to help him. He's not in any way obligated to accept help, but he appears to want to have his issues resolved but insists on dictating how the reps and techs should do their jobs. Two weeks and 11 pages later, he's nowhere close to having the issue resolved, and he has only got himself to blame.
