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Speed test differences - again

lothar0
Freshman

Speed test differences - again

I watced the video, I read the files so one more time please explain why the Customer Support team asks for testmy.net and technicians ask for the Huges test? Testmy.net shows a 2MBPS download while the Hughes shows a speedy 25MBPS. I go to the ultimate test - watch a video and see no buffering which indicates to me an acceptable speed. So whats the real deal ??

1 ACCEPTED SOLUTION

Accepted Solutions
GabeU
Distinguished Professor IV

Re: Speed test differences - again

@lothar0

 

The simple answer is that Hughesnet's own test is often buggy and testmy's test is what the engineers prefer.  I don't know why, but I have a feeling that it's the additonal info testmy results give and the fact that it uses a specified test file size, unlike the Hughesnet test.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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2 REPLIES 2
GabeU
Distinguished Professor IV

Re: Speed test differences - again

@lothar0

 

The simple answer is that Hughesnet's own test is often buggy and testmy's test is what the engineers prefer.  I don't know why, but I have a feeling that it's the additonal info testmy results give and the fact that it uses a specified test file size, unlike the Hughesnet test.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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MarkJFine
Associate Professor

Re: Speed test differences - again

Also that the on-site test is just a test within Hughes network without the external internet backbone.

Going to testmy takes it a full path to several external servers and most often gives you an opportunity to test several paths.

So if Hughes is saying 25 and going to testmy is much lower, there's really a problem at Level3's (or whoever) path and after.

And yes, I love to single out Level3 just because their routing is rather suspect at times.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.