Super Slow Speeds

[merrizumwalt]

Why is it so bad lately???

We have always very slow speeds with your internet, but lately I think a turtle could get there faster.

Can't even stream anything, have gotten cut off from company meetings several times today.  Just bringing up email was a 10 minute ordeal

Is there something that can be done? 

[Damian]

@merrizumwalt

Thankyou for reaching out to us and I am sorry to hear his. Please private message me the phone number associated with your account and I will look into what could be causing this. You can send a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian 

[Damian]

@merrizumwalt

Thank you for providing me with that information. I was successfully able to locate your account. After running remote diagnostics, it appears you are having a hard time managing the monthly priority data allotment, resulting in throttled speeds. On top of this, I see most of the devices connected to your modem show a fair signal instead of good. If you have been consistently exceeding the data plan and it wasn't as slow before, it could be that the amount of devices connected at one time has increased. It could also be that you are starting to use your devices at farther distances from the modem, causing the fair signal issue. Throttled speeds and fair signal health will most definitely cause the issues you explained. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips . If you need information on why speeds are throttled once the plan has been exceed please click this link https://legal.hughesnet.com/FairAccessPolicy.cfm . -Damian