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download speed took a dive 4 days ago

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Freshman

download speed took a dive 4 days ago

Any tips or tricks to restore the excellent HughesNet service I have had over the last decades? 

 

Date RecordedDownload Result(KBPS)Upload Result(KBPS)
11/21/2018 12:52509518
11/21/2018 11:07633348
11/21/2018 11:04318746
11/21/2018 9:096251854
11/21/2018 9:06372689
11/21/2018 8:1913291850
11/21/2018 8:16934659
11/26/2017 17:2623514394

 

Thanks, John

1 ACCEPTED SOLUTION

Accepted Solutions
Freshman

Re: download speed took a dive 4 days ago

I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John

6 REPLIES
Associate Professor

Re: download speed took a dive 4 days ago

You should create a free account at Testmy.net, as these are the only speed tests that HN accepts.  You would then run some speed thests there and the site keeps logs that the mods or engineers can view and analyze.   

 

Do you have Gen 4 or Gen 5? 

Freshman

Re: download speed took a dive 4 days ago

Gen 4 and will use testmy.net, thnaks, John

Tags (1)
Associate Professor

Re: download speed took a dive 4 days ago

John, make sure to connect your device directly to the modem via Ethernet cable  (this helps determine whether the problem is with the modem).  Also note that  the recommended test file sizes for Gen4 are 12MB for download and 2MB for upload.

 

john.fenley1 wrote:

Gen 4 and will use testmy.net, thnaks, John



 

Freshman

Re: download speed took a dive 4 days ago

I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John

Moderator

Re: download speed took a dive 4 days ago

Hello John,

Thank you for reaching out. I apologize for the delayed response. I have reviewed your account, and it seems your beam is one that is being worked on with improvements expected in the next 2 weeks. I hope this helps. 

Thanks,

*Felicia*

Moderator

Re: download speed took a dive 4 days ago

John,

  It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Thanks,

*Felicia*