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email load error

wgrobison1
Sophomore

email load error

As of around 10 to 11 AM my email was ok, now I get the error Fault error: system failure: getting database connection, system failure: getting database connection. This comes up in the spot that normally shows incoming email. Any suggestions?

WR

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1 ACCEPTED SOLUTION

Accepted Solutions
maratsade
Distinguished Professor III

Re: email load error

Maybe they just needed to reboot something. 😁

 


@wgrobison1 wrote:

It seems to be working  OK now thanks


 

View solution in original post

31 REPLIES 31
maratsade
Distinguished Professor III

Re: email load error

How do you access email?

wgrobison1
Sophomore

Re: email load error

Normally from menu button at the top of my  Hughesnet homepage Menu, sometimes from the email button in Menu of community support.

 Now I am getting the error Network request failed with status 504- "Gateway Time-out" weather here is sunny , 88 deg, slight breeze. No rain since 4 AM this morning. It was ok during and after that until about 10 or 11 AM.  The sign in is OK, then email page opens and says "loading" email count shows but after 2 or 3 minutes, the error message comes on.

wgrobison1
Sophomore

Re: email load error

Modem tests are all ok

Daniel Lee Ball
New Poster

Re: email load error

I'm getting the same thing and my situation is exactly the same.  It worked earlier this morning, but this afternoon, it has gotten stuck on the loading phase before eventually the network times out.  I'm guessing that there is a problem with the overall email system for hughesnet right now 

Pete_Vit
Junior

Re: email load error

I am having the same issue using the browser interface email.hughes.net, with Thunderbird it appears as a autenication error, logon issue

Sending of username did not succeed. Mail server pop3.hughes.net responded: authentication failed: LOGIN failed

maybe someone from tech support can verify there's an email server problem ?

Carmen

 

Carmen Vitullo
maratsade
Distinguished Professor III

Re: email load error

I don't use Webmail, but I tested it and I'm also getting an error.

 

2021-07-07_15-35-44.png

EDIT: When trying to load the inbox, I get this error:

 

2021-07-07_15-40-17.png

Hopefully @Liz  or @Remy  can look into this and involve the email people. 

Remy
Moderator

Re: email load error

Thank you all for posting!

 

We've gotten your email addresses noted and are having them sent up.

 

We're going to be looking into the issue and will get back to you as soon as possible with some results!

 

Thanks,

Remy

wgrobison1
Sophomore

Re: email load error

It seems to be working  OK now thanks

maratsade
Distinguished Professor III

Re: email load error

Maybe they just needed to reboot something. 😁

 


@wgrobison1 wrote:

It seems to be working  OK now thanks


 

View solution in original post