Well, phooey. I thought maybe your 3 good tests would mark an upwards trend, but I guess not.
I think you have plenty of tests now, and you should wait until the HN reps address your issue later in the week. You're going to drive yourself to the poorhouse with all the token purchasing!
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
When I do test the dowload stps a second or 2 every time and one time stopped at 98% for a long time. Time of day doesn't seem to matter.. had to buy token just to do test.
This 5G is ridicolus . Should have kept my dish network. works better than this Hughes 5g crap. No rain, no snow, no wind, beautiful night skys with stars and internet works so slow as well as dial up. This has been ongoing since setup new service. early mornings before the sun rise and at a slow time when everyone is sleeping wi the worst for me. Considering to change network as soon as contract is fullfilled. Only support you get is from someone out of the country. I want an internet to work when I wamt it and not when they want to offer it.. Sales speech was that satelite was closer to earth bigger satelite dish with less outages... Tell you anything to get you to sign up.. its **bleep** Service...
Thank you for reaching out to us. I apologize for your frustration with speeds. After running diagnostics on your account, I can see that Robert-PC is getting a fair signal to the modem. Is this the device you are running speeds tests on?
Thanks again for the reply. I tried to send another to answer your question don't know where it went. Anyway yes thats the puter I used sometimes wired and some wifi. doesn't seem to matter. Read my chats annd my post here and you will see. Right this minute seems ok but it is up and down and mostly down or out. This has been going on for about 2 months. before that is it was near perfect after the engineers supposedly did something to it a fewmonths ago. What really frustrated me was the last chat with Joan Kelly and the way she talked to me. I know they are taught to watch out for Hughes but that was rediculous. This is not my first circus and I know what I am doing. I have tested and tested and tested. And I have been nice to everyone. So let me know what is going on. I honestly donot believe it is on this end based on previous experience.
Now I am really frustrated. I just got a call from Hughes (voicemail) wanting to help. They wanted me to call the 866 number so I did I have already done all the necessary test and I could not understand him so I would like to have Felicia (Hardy) to help me she had sent message at 10:45 Monday night so I ran several more test on testmy for her to see. Please get back to me and let's work this thing out. Let Me know something because I am not callig that help line again.
Ok i was contacted Monday night at 10:45 was in bed and didn't know it. Nothing since is this what it is going to be like for a loyal customer. My problems started all at once. Every was perfect since that last shutdown a few months ago. Now it is up and down. Please let me know something, Somebody
Robert in waiting.
BTW I would not bother anyone if I kew it was my fault. And I used all my time up by mid month and had to buy $18 in tokens to finish up the month