Community Error

[MarkJFine]

Not sure if this is a problem with Firefox's updated tracking protection or a pileup on the network, but...

When trying to login to Community, SkyLogin has been generating a 404 page for /idp/error-404.jsp.

Hitting the back button then retrying to login works normally. Weird stuff.

[maratsade]

I've had that issue too, intermittently. 

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@MarkJFine wrote:

Not sure if this is a problem with Firefox's updated tracking protection or a pileup on the network, but...

When trying to login to Community, SkyLogin has been generating a 404 page for /idp/error-404.jsp.

Hitting the back button then retrying to login works normally. Weird stuff.

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[Liz]

Hi Mark,

So this is an intermittent error you're seeing just on Firefox? I checked if I would come across that error too, but logging in went as normal.

-Liz

[maratsade]

I've seen it on Chrome too.  EDIT: I'll take a screenshot if it happens again. 

[MarkJFine]

I've just noticed it in Firefox/75 so far.

Reason why I bring it up is because they've really clamped the tracking algorithms in this one. Had problems on other sites so am just wondering if the 404 was due to a cookie that wasn't set or a js that didn't work.

I'll try on Safari and Chrome as well.

[Liz]

Thanks folks! I'm going to escalate this to our devs so they're aware. I finally also ran into this error twice this morning trying to log in.

I'll pop back in if I have additional questions.

-Liz

[Liz]

Hi folks,

Our devs addressed this on our end. Please let me know if you ever see this error pop up again.

Thank you!

-Liz

[maratsade]

I had the error again this morning, several times.  It was before 9 am, so it may have been before the tweak.  I'll report back if the error pops up again. 

[Liz]

Yeah the adjustment was made very recently so hopefully things are back to normal now. Thanks everyone for your help!

-Liz

[GabeU]

@MarkJFine 

I've been getting the same error off and on since it first started back on 4/18.  I didn't see it today, though, but I did yesterday.  

On Saturday it took me six tries to finally get in.  

I'm using Chrome.  

[Reggie]

I'm having this issue as well. I'm still using Gen4.

I got the error when I tried to reply.

[maratsade]

Here's the error on Chrome.  This happens when clicking the "Sign in/Register" button.