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Cancel my internet service

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New Poster

Cancel my internet service

I have tried calling at all hours of the night and day. The night shift tells me to call in the day time. The daytime answering machine tells me to call back later and hangs up.
!!! the sales line answers immediately.

They are just stealing our money.
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Distinguished Professor II

Re: Cancel my internet service

And for those who might think this is a HughesNet thing, it isn't.  You can't cancel online with other ISPs either. You have to call.  I wonder if this will change in the future, but for now, cancellations are done via phone call. 

 


@MarkJFine wrote:

Because you can't.


 

View solution in original post

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Distinguished Professor II

Re: Cancel my internet service

No one is stealing your money. There's a pandemic. People are dying. Everything is in chaos, so your petty litttle tantrums are not a priority. 

 

You can only cancel via the phone line,  866-347-3292.  Keep trying.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Johnsonme2 wrote:
I have tried calling at all hours of the night and day. The night shift tells me to call in the day time. The daytime answering machine tells me to call back later and hangs up.
!!! the sales line answers immediately.

They are just stealing our money.

 

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New Poster

Re: Cancel my internet service

You have the resources to take sales calls immediately, but not for disconnects.

That means you’re stealing my money.

Have you ever heard of “work from home agents “ ?????? This is a good time to research that.
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Distinguished Professor II

Re: Cancel my internet service

I for one hope you can get through soon.  Godspeed to you. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 



Have you ever heard of “work from home agents “ ?????? This is a good time to research that.

 

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New Member

Re: Cancel my internet service

The phone number hangs up on you after directing you to visit your online services.  Why cant I cancel online.  The pandemic has nothing to do with customer service.

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Associate Professor

Re: Cancel my internet service

Because you can't.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Cancel my internet service


@cathycurtis wrote:

The pandemic has nothing to do with customer service.


The reps are very busy right now due to an increase in calls.  The majority of those calls are related to congested service because of the incredible increase in traffic due to so many people being home.  And why?  Because of the pandemic.

 

So, yes, the pandemic has to do with the current state of customer service.


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Associate Professor

Re: Cancel my internet service

Let's not forget that also because of the pandemic, people are working fewer hours and there's a reduced staff.

So, yeah, because of the pandemic.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Distinguished Professor II

Re: Cancel my internet service

And for those who might think this is a HughesNet thing, it isn't.  You can't cancel online with other ISPs either. You have to call.  I wonder if this will change in the future, but for now, cancellations are done via phone call. 

 


@MarkJFine wrote:

Because you can't.


 

View solution in original post

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Associate Professor

Re: Cancel my internet service

Can't do it with DirecTV, can't do it with SiriusXM...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.