Forum Discussion

jennga's avatar
jennga
Freshman
6 years ago

Daily totals from usage graph do not match service plan data graph

If I total up daily usage according to the usage history graph I have used 5.8584G so far this billy cycle.  When I look at the service plan data graph it is reporting my usage as 11.3G.  I don't und...
Liz's avatar
Liz
Moderator
6 years ago

Hi jennga,

 

Thank you again for your patience while this is being investigated. Our engineers are going to work on resolving this discrepancy in the total usage sums between the historical and donut graphs. I don't have an ETA on when this will be addressed, so in the meantime, I suggest relying on the donut graph, and for more detailed tracking, you could also try what Gabe mentioned, GlassWire.

 

Your post has mobilized a lot of folks over here to address this, so thank you for bringing this to our attention so we can make these tools work for you!

 

Thanks,

Liz

jennga's avatar
jennga
Freshman
6 years ago

Hi Liz-

Appreciate the reply.  I have been monitoring using Glasswire, still think the cumulative is high based on what I see with the usage.  The only thing we have connected to the network are our computers.  Phones are not connected, we are not big streamers, and if we do we stream through our phone data plan not internet connection.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Have you installed Glassware on all your computers?  Glassware only measures what's used by the device it's installed on.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    jennga 

     

    Make sure to set your Glasswire options to "Incoming & Outgoing" and "External".  The former so it tallies both download and upload and the latter so it tallies only the data going through the network adapter (External (i.e. HughesNet)) rather than including data that's being transferred back and forth internally (Local).  

     

    • jennga's avatar
      jennga
      Freshman
      6 years ago

      So far between the 2 computers looks like our usage is 1.1-1.4G on a weekday and less than 157MB on the weekends. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago

        jennga 

         

        Just in case, and for the sake of redundancy, on this modem page you can see all currently connected devices, as well as those that were connected, but are no longer (Currently Disconnected Devices).  The disconnected device list is only since the last time the modem was plugged in, as the logs are cleared when the modem loses power.  The page shows both WiFi and LAN cable connected devices.  

         

        This info can help if there is or was a device connected that, for whatever reason, has been overlooked or forgotten about.