If the equipment has been removed from the old location and not yet installed at the new, and you went online to check the data, whether with a computer or using the mobile app, what you're seeing is your data usage from prior to the equipment being disconnected.
The data can't be updated if the modem is disconnected, and it can't roll over to the new month. Once you reconnect the modem it will change, but until that happens it's going to keep showing what it was when it was disconnected, never resetting.
So, don't worry, no data is being used while your equipment is disconnected. Once your equipment is installed at your new location and your modem is powered up, everything will update to current.
But, like maratsade mentioned, if you have no plan to connect the equipment at your new location it would be cheaper for you, in the long run, to just cancel the service and pay the ETF.
Ah. In that case, if you would like to get help with you data usage issue, you should call 800-347-3272 for support. This Support Community is for Residential Support, and there's not really a whole lot they can do here for business customers, unfortunately.
Hello Raiders13, welcome to the community and I appreciate you reaching out to us. I was able to pull up your account and I see it's a business account. I am very sorry your experiences with customer service have not been well. While I understand the frustration you're having, it's always important to check if your service will be available at a new location beforehand.
Regarding the data usage, since you haven't been able to connect the modem back up, it's a high possibility the data is reflecting the last time your services were last on, since there isn't any other way for data to be transmitting with all the equipment disconnected.
I hope this clears things up for you, let me know if you have questions.
I think you misunderstood what I was trying to say. I was not saying when looking for a new residence you have to make sure HughesNet is available, I simply meant it's important to check what internet providers are located there and if you find out HughesNet is not, then to look for alternatives. I moved from Nebraska to Arizona just a few months ago, so I know it's not easy starting over.
Due to this particular situation, I'd like to address your concerns privately, could you please message me so we can discuss in further detail? Thank you.
Raiders13, it's been a while since I've heard from you. I'm going to close this thread, but please reach out to us if you need anything! Thank you.