Solved: Data tokens missing - Hughesnet Community

maratsade · ‎11-20-2022

Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

Liz · ‎11-21-2022

Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

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View solution in original post

Liz · ‎11-21-2022

Hi maratsade,

Thanks for bringing this to our attention, looking into this now.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz · ‎11-21-2022

Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

maratsade · ‎11-21-2022

Thank you very much for the quick response, Liz! Much appreciated. 😊

Liz · ‎11-21-2022

Glad to help!

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!