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No one Listen or cares

Freshman

No one Listen or cares

I had Hughesnet installed in November 2017. Dish recommended.From Day 1 I have had problems. No service, slow service, loss of data, reset and half was gone in 5-6 hours. Numerous calls , E-mails, chats trying to address the problem.For a long time I could not get through on phone because system did not recognize my number and would hang up on me. 
My answers to my E-mails were always the same form letter of things do to.  
Finally able to get through on phone, many tests have been done over and over and over again. Same answer your speeds are good, clear trees out of way. PLEASE hear me, there are no trees in my yard.
 Videos will not play, u tube will not play, so many waiting on etc etc or trying to connect, very frustrating. White pages all the time.No help from anyone. No service over half the time and all I am told is clear trees out of the yard..my invisible trees are doing this to my internet. The last straw came with last phone call, I was told your computer is bad, it is not the internet.
My computer is just fine, works well when it had something to work with. We were forced to go with another provider that actually works as it should with no downtime and no problems with computer.
Problem now, I called, chatted and E-mailed for service to be cancelled.Materials sent to return equipment. Customer service refuses to do this.Since I can not talk on phone I can not cancel, throat cancer takes some things away from you. They were fine with my wife ordering serving, paying for it, no problem but they are not fine with her voice for cancellation. She is my voice. Signed letter sent in. No response. I WANT MY SERVICE CACELLED, i AM NOT CONNECTED TO IT. I want info on how to return equipment, I sure can't pay for it. And I will not pay an ETF because services provided were not as advertised. SOMEONE LISTEN to me.You are still charging me for internet that is not even connected to my house.
Is anyone there? ..

Mark A Pool

1 ACCEPTED SOLUTION

Accepted Solutions
Freshman

Re: No one Listen or cares

I got your message and yes please move forward with that
18 REPLIES 18
New Poster

Re: No one Listen or cares

 
Freshman

Re: No one Listen or cares

My point has been made as I said..no one listens and no one cares

Distinguished Professor III

Re: No one Listen or cares

The reps are on M-F from approximately 8AM to 5PM EST, but it can take them a day or two to reply, so it may just be that they haven't yet, but will.  

 

@Liz

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: No one Listen or cares

Guess they chose not to listen either

Freshman

Re: No one Listen or cares

Been 2 weeks n reply

Advanced Tutor

Re: No one Listen or cares

@markpool1

Not sure why your post has been overlooked...but I'll go ahead and tag @Amanda and @Liz again.

 

Probably not what you want to hear, but again, being that it is now after hours and the weekend, both Amanda and Liz won't be back until Monday morning....

if I remember to do so, I'll bump your post back up to the top on Monday morning so it doesn't get overlooked again.

Moderator

Re: No one Listen or cares

Hi Mark,

 

I'm very sorry we missed your initial post. I understand you have not had a good experience overall and would be happy to help you cancel the account. Let me get the details together and I will send you a private message with more information.

 

Thank you,

Amanda

 

Moderator

Re: No one Listen or cares

Hi Mark - Just a heads up I have sent you a private message.

 

~Amanda

Freshman

Re: No one Listen or cares

I got your message and yes please move forward with that