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Review of Sales Call - DSS38******

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New Poster

Review of Sales Call - DSS38******

April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the modem which I confirmed to him that Raul, the sales rep, had assured me that it was included in my $69.99 monthly price. After inquiring with Val, I also found out that my plan is under a 24-month contract thing that was completely different from what I agreed with Raul. Raul and I agreed on a 6-month contract. I cannot have a 24-month as I'm not even going to be living here by December! I'm reaching out to the company moderators for a Sales Call review, after this experience I don't want to continue with the service and I'm kindly asking for a refund of the payments that have been charged to my credit card. My account number is: DSS38****** The case number opened with the billing department is: 128754936 My installation date was yesterday, April 14, 2020. Thank you for your support and if more information is needed please call me on my cellphone or email me directly.
10 REPLIES 10
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Associate Professor

Re: Review of Sales Call - DSS38XXXXXX

Please don't put your account number out there so miscreants can steal your personal info.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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New Poster

Re: Review of Sales Call - DSS386*****

Got it, I guess they'll have it already as per my username and email address, right?
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Associate Professor

Re: Review of Sales Call - DSS386*****

didn't see those in your post.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor II

Re: Review of Sales Call - DSS386*****

Cesar, the reps can either find your info directly, or if they need more info from you, they will ask you to send them a private message. 

cesarvazquez wrote:
Got it, I guess they'll have it already as per my username and email address, right?

 

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Moderator
Moderator

Re: Review of Sales Call - DSS38******

Hi Cesar,

 

  I'm glad you found the community, thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.


Your patience and understanding are much appreciated.

 

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Review of Sales Call - DSS38******

Thank you, Liz.
It's unfortunate that this happened, I wasn't expecting it, at all.

Please let me know when ready. Thank you.
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Distinguished Professor IV

Re: Review of Sales Call - DSSxxxx

@MarkJFine 

 

You may want to alter the title of your reply above.  It's got the SAN in it.  

 

Edit:  And I just posted the same thing by replying to your post.  Smiley Tongue Smiley Tongue Smiley Tongue   I've since edited it.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Review of Sales Call - DSS38******

Hi Liz, How are you doing with that review of the sales call? When do you estimate I'll get to hear it/know the results? Thank you.
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Distinguished Professor II

Re: Review of Sales Call - DSS38******

It can take 7 business days or more. They won't post here until they have an answer.