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Sales Rep Misinformation

RebekahWilson
Freshman

Re: Sales Rep Misinformation

Yep. It's the new norm for us 20-somethings and below..people using their wifi to connect to their phones/tablets...snapchat videos, instagram videos, facebook videos, hulu, netflix, youtube...I mean those are platforms that a typical young person would check every day on their home internet--especially if they don't have unlimited data on their phone plans. People don't realize how much they stream, but it tallies up when you consider all those short videos you stop and watch while scrolling through feeds, checking a dozen snapchat stories, watching a few episodes of TV on hulu each week, watching a movie or two or three on netflix each week...checking out a few videos friends send you each week..I don't have cable, so I watch all my shows via internet..I probably keep up with 10 shows each week, each about 50 minutes..I keep up with videos on youtube from my two favorite vloggers and my favorite segments from Ellen and The Tonight Show. I watch various videos on facebook that I get tagged in, messaged, or they simply show up in my feed and they look interesting. I got rid of snapchat, but I watch instagram videos every day now..which probably adds up to an hour each week. Granted, I do a lot of streaming on my cellular network..the point is that people are streaming a lot more than they realize, because they don't do it all at once. Plus I'm a typical Netflix binge-watcher..watched Strangers Things season 2 in two days, watched 13 Reasons Why straight (stayed up all night). I'm a super introvert and I live alone so it's not uncommon for me to wind down at night, and, sometimes, even sacrifice sleep for me-time with my TV. Trust me..this is extremely normal for the younger generations. Brains are evolving, as scientists are discovering, and younger brains are starting to need a lot more stimulation to function properly..within a decade, the "ADHD brain" is going to be the new normal, and people with what are now "nuerotypical brains" will be considered abnormal and needing accomodations. Crazy how humans adapt to the world around them.

C0RR0SIVE
Associate Professor

Re: Sales Rep Misinformation

...not going to get onto that debate about brains evolving, there are plenty of scientific studies that disagree with your ADHD statement.  Plenty actually link obesity and ADHD to the fact that DHT is still in the environment.

That aside, data is data.  You stated that a sales rep said 20GB would be enough, which, it is enough for an average adult that streams.  You also stated the following...

 

  • especially if they don't have unlimited data on their phone plans.
  • Granted, I do a lot of streaming on my cellular network

That leads me to believe, that you know how much you can typically do on a connection with a certain amount of data available.  

 

As far as speeds are concerned, speedtests over wifi are not acceptable, as there are too many variables present that can impact wireless performance such as the following...

  • Under Performing Wireless Devices
  • Poor wireless driver support from the manufacture
  • Signal interference from nearby devices, anything can cause interference, from other electronic devices in the area, to thin plywood walls.
  • Distance from device A to device B.  Closer isn't always better.

The fact is, unless one can control ALL variables at ALL times on wireless enabled devices, which they can't, then Hughesnet can not accept speedtest results using those devices.

MarkJFine
Associate Professor

Re: Sales Rep Misinformation

Regarding the use of a lan cable, I may be wrong but I could swear my HT2000W came with one. Most routers do because configuring wifi using wifi is a risky endeavor to begin with. You can change a setting and completely lock yourself out.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Liz
Moderator
Moderator

Re: Sales Rep Misinformation

Hi RebekahWilson,

 

Thank you for your continued patience while your call was reviewed. These are the results from the sales source:

 

The agent set the expectation with the customer that when the monthly data allotment was expended that the speed would slow down. The agent did not however set the proper expectation as to how much streaming could be done within the customers monthly data allotment. 

 

This was an agent who quit shortly after finishing training. We will make sure that the new hire groups are properly trained on setting expectations.

 

I do apologize that we did not properly set expectations for you during the call. Thank you for bringing this to our attention so that we may improve our training. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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