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Service cancellation

Freshman

Service cancellation

I'm so frustrated this is the worst service I have ever had. It is totally useless. I feel like I have been lied to. I got this as part of a directv package and it was not explained to me about the data limits. Even before the data limits the service is so slow its not worth using. I called and complained this week and the customer service sucks worse than their internet service. They doubled my data for supposedly free but I'm sure they they will charge me in the end. My free doubled data lasted 3 days. I want my service canceled with no early termination fees. I won't someone to help me out on this. I just found out that I can get broadband and they will come hook it up this week. I am going to stop payment on the account and cut the satalite off the roof and push it off in the yard. Yall can come git it if you want to.
17 REPLIES
Distinguished Professor III

Re: Service cancellation

First, I would advise that you NOT cut the satellite dish off the roof and push it off into the yard, unless you want to pay for damaged equipment that you will absolutely be responsible for paying.  Secondly, I advise you wait for the advice that will be given to you by HughesNet representative.  You're certainly free to stop payment, but you're also free to reap the rewards with doing so, like dings to your credit, if that's what you wish.  

 

When you cancel your service a return equipment kit will be sent to you so that you can send back the modem, the power pack for the modem and the radio from the dish.  The kit will include instructions for removing the radio from the dish.   

 

Lastly, if your DirecTV receiver is connected to your HughesNet modem it's very likely that this is what's burning through your data so quickly.  Connecting a satellite TV receiver to HughesNet is advised against because of this.  

 

The reps are normally on M-F from approximately 8AM to 5PM EST.  They should reply within a day or two.


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Freshman

Re: Service cancellation

My credit is so bad that if someone stole my identity my score might actually go up. Cancel my service you liars
Freshman

Where is any positive reviews

Give everyone a cancelation you bunch of liars. Your service sucks and you are scammers.
Professor

Re: Where is any positive reviews

Sounds like you're a bit upset about the service. Fortunately for you, you can just pay the fine for breaking the contract and be on your way to bigger and better things.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Professor

Re: Service cancellation

May want to stop trolling and create one post under Tech Support or myAccount and Billing, and explain your issues like a grown up.  Calling people names won't get you very far. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Freshman

Re: Service cancellation

What does trolling mean. I have called everyday for a week. I am getting no where. Might be the best 400 dollars I ever spent. But I'm going to make sure everyone know how bad they suck. Well everyone who had them already knows but maybe I can talk someone out of making a big mistake.
Freshman

Re: Where is any positive reviews

I will pay the fine.
Freshman

Unprofessional work

Putting this in billing because I should send huesnet a bill. Why don't you knock this off my early termination fee. The technician who installed my satellite and modem drilled right through my hardwood floor to run the coax for the modom. Who does that.
Senior Instructor

Re: Unprofessional work


@Phadden wrote:
The technician who installed my satellite and modem drilled right through my hardwood floor to run the coax for the modom. Who does that.

It's 'modem' and cable/internet companies also do that when there's no other recourse.

 

Stop lashing out about your not understanding what you bought and your own poor decisions. You're only exposing your own ignorance.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.