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Unreturned equipment fee

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Freshman

Unreturned equipment fee

Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem.  I thought this had been returned, but discovered it packed and ready for shipping in the Christmas decorations container.

 

Is it possible to mail it back at this point and get the 125 I was charged credited to my account?

1 ACCEPTED SOLUTION

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Moderator
Moderator

Re: Unreturned equipment fee

Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

7 REPLIES 7
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Distinguished Professor IV

Re: Unreturned equipment fee

@Chelliance 

 

It's unlikely due to it being so far outside the return window, but maybe.  

 

The reps will be back tomorrow, though with them likely being short staffed due to the holiday week it may take them longer than normal to reply.  They'll be able to tell you for sure.


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Freshman

Re: Unreturned equipment fee

That's understandable. It's always busy around the holidays. Considering how long it has been, I don't think a few days delay will matter in the grand scheme of things.

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Moderator
Moderator

Re: Unreturned equipment fee

Hi Chelliance,

 

I see it's your first post here, so welcome to the community! Glad you found us, please private message me your SAN or the associated phone number so I can see what we can do for you. 

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Unreturned equipment fee

The information has been sent via PM.

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Moderator
Moderator

Re: Unreturned equipment fee

Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Freshman

Re: Unreturned equipment fee

I have received your message.  I will follow the instructions outlined therein.  Thank you for your help in working towards a swift resolution.  Please pass on my holiday wishes to the entire support team.  I know how thankless the job can be.  Have a very Merry Christmas!

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Moderator
Moderator

Re: Unreturned equipment fee

Good morning Chelliance,

 

Thank you! Glad to be of help. I hope you had a Merry Christmas too!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.