About maratsade

Hi Remy, I PMd you all the info you requested. Thanks for looking into this! ... View more

What are "principle payments"?  If you're talking about your Hughesnet payments, you have a due date, so you should pay by the due date. If you're talking about some other kind of payment, this is not the right place to find an answer to that.  ... View more

It's easy to use up 200 GB in 6 days if you're doing activities that use up your data. HN doesn't use it for you; you do.  And there are no caps. You continue to have data when you have used up the package you bought, just at a slower speed.  Once you use up the priority data package, the Fair Access Policy kicks in, and you have unlimited data, only at a slower speed.  All spelled out here:  https://legal.hughesnet.com/node/786   All Service Plans feature Priority Data and unlimited Standard Data. Each Hughesnet service plan (“Service Plan”) comes with an amount of Priority Data that may be downloaded or uploaded at Service Plan speeds within a billing cycle (“Priority Data”).    If a subscriber uses all of their Priority Data during a billing cycle, he or she can continue using the Service using unlimited Standard Data until their Priority Data resets. Standard Data is prioritized behind Priority Data, which means that during high traffic periods, subscribers using Standard Data may experience slower speeds, which will lead to web sites responding and loading more slowly and certain activities such as video streaming or large downloads/uploads being significantly impacted. ... View more

I posted the link and the disclaimer below. ... View more

https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm   1.1 SPEED CLAIMS AND DISCLAIMERS.   Hughesnet service is available in the contiguous U.S., Alaska and Puerto Rico, except for Hughesnet Fusion plans which are only available in the contiguous U.S.  Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.  In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal.    Depending on your selected Hughesnet service plan, download speeds may be up to 100 Mbps and upload speeds may be up to 5 Mbps, or, in either case, as otherwise advertised by Hughes. All service plan speeds are “up to” and are not guaranteed. Listed or otherwise advertised speeds are associated with specific plans and may only be available in certain geographic areas. While Hughesnet Service is only available in the coverage area of the EchoStar XVII, EchoStar XIX, and EchoStar XXIV satellites within the contiguous United States, certain service plans may only be available in certain geographic areas. Speeds in parts of Alaska will be slower.  Hughesnet Fusion plans are only available where adequate terrestrial wireless signal strength is available. ... View more

Leave your modem plugged in. The reps on this site can attempt to contact remotely to see if they can run diagnostics, and then they will reply to you with next steps.  ... View more

This is not a review site. There are many such sites on the internet that you can go to review your experience with the service. This site is for account and tech help.  Since you feel you were misled, your next step should be to request a sales call review, which you can do here by replying to this post and stating you would like a sales call review.    If you request the review, the Hughesnet reps on this site will pull your call if it's still available and listen to both sides of the conversation to hear what was said on both sides. If you were truly misled, you may have recourse.  I also suggest that you familiarise yourself with the subscriber agreement, locate here: https://legal.hughesnet.com/Home.cfm    Read the disclaimers and also the section that explains how you can pursue a grievance with the company.  ... View more

Hi Remy, There are no error messages. The forwarding is automatic; it’s set in the settings, so when an email comes to the HN account, it should automatically forward it.  That process stopped working a few days ago.  Thanks for looking into this.  ... View more

I hope that if @faithfuldog follows your advice, they'll report the results. As for the company, they'll be just fine, as their contracts are diversified beyond satellite internet users. ... View more

Glad it worked! 🙂 ... View more

Leave the modem plugged in so the reps here can attempt to contact it remotely to run diagnostics and get back to you with next steps.  I think you're not supposed to reset the modem unless told to do so by a tech, btw. ... View more

This is a tech and account support site, not a review site. For reviews, go to the many sites on the internet that have that specific purpose. If you'd like to troubleshoot your system, then post the relevant data, including speed tests using Testmy.net. Troubleshooting with the reps on this site is key if you want to have a chance to cancel without paying a fine.  Or you can pay the fine and cancel any time and go with whatever ISP you want. ... View more

Your best bet now is to wait until one of the mods here replies to your post. Leave the modem plugged in so they can try to connect with it remotely and see what the problem may be.  They may need to send you a new modem. ... View more

I'm curious too! I hope Remy comes back with an answer to that.  ... View more

"So for my current account if I wanted to try Fusion for a month (meaning paying for one month of service up front)"   They don't offer trials.   ... View more

@GabeU ,   I agree with you; I don't think they offer trials for anything.  I do hope one of the reps chimes in to clarify, though. ... View more

No worries; that $0.0 is always a little confusing.  ... View more

What specifically doesn't make sense to you?    They bill one month in advance. If you make changes to your service plan or add/cancel additional services during the billing cycle (the current cycle), you will see that reflected on the next bill. If you upgrade your plan before the end of the current cycle, you will see the upgrade and all related fees on the next bill. Some things are recurring monthly fees and appear on every bill unless you make changes to your account or a promotion/credit ends. If you have a promotion with your plan, you will see it on your bill, and it will have a description such as 1 of 12, indicating that this is the first of 12 monthly discounts. After 12 of 12, you won't see it anymore. One time credits and one time fees are one-time only. ... View more

Try this: https://my.hughesnet.com/support/faq/509/ ... View more

Hopefully someone can be there to receive the tech.  If not, you will need to reschedule. The HN reps on this site can look at your system remotely, but it may be that you actually do need a tech visit.  ... View more

I think it's 0.3 Mbps. ... View more

 You're in the right place to get answers and help. The reps on this site are very helpful and they can look into this for you to see what may have happened. It may be a glitch of the modem or something similar. Given that it's Friday, you might have to wait until next week to hear from someone. The reps here are not on 24/7.  ... View more

Yep, and some of those issues have no known solution other than for users to go with another email provider. Hopefully the issue people are experiencing today will be a fixable one and will be fixed soon.  ... View more

They have this issue often, and it seems to be getting worse. There is no known solution, as the mods have said.  Your best bet is to go with another provider, but if you cannot or do not want to, you need to know that these issues happen often and that there seems to be no solution to the issue and has not been one for a long time.  ... View more

Yes, it does. The issue affects receiving your email via Outlook or from the site. The issue is with the email account itself, not how you access it. It's likely going to continue to get worse, so your best bet is to go with another email provider.   Editing to clarify that the issue is between Hughesnet and their email provider, and there are issues that have been going on for a while with no known solution and that randomly happen and randomly fix themselves.  If the issue going on now is one of those, then it will likely resolve itself, but continue to appear randomly. If it's something else, then it'll be fixed as soon as HN's email provider can fix it.  ... View more

 It's a known issue with no known solution. See https://community.hughesnet.com/t5/Tech-Support/email-issue-when-using-MicroSoft-Outlook-and-HughesNet/m-p/142951#M94939   Your best bet is to go with another email provider such as Gmail or Microsoft's Outlook.  Chances are HN will do away with the email service, like many ISPs have done. ... View more

Read this post by Damian:  https://community.hughesnet.com/t5/Tech-Support/email-issue-when-using-MicroSoft-Outlook-and-HughesNet/m-p/142951#M94939   ... View more

If you haven't received the equipment yet, you may want to call the customer service line. ... View more