@2024Frustrated , Your frustration is completely understandable, no arguments there. Do you have other services available in your area besides satellite-based Internet? Satellite-based internet, regardless of who supplies it, is high in latency (due to the laws of physics), and this can cause issues depending on what you're using it for. If there are terrestrial internet services in your area, you may want to look into those. On this site, you will be working here with the reps. They would post and you would reply. They may ask you to send them private messages as well, especially for sensitive information. Did you use TestMy.net to run your tests? If you didn't, you may want to create a free account there and run tests there. You will need to run manual tests, and for Gen 5 the sizes are 25 MB up and 3 or 4 MB down. It may be more for Gen 6. TestMy is the only site accepted on this community site for speed tests. Could you list all the troubleshooting steps you already took on your end? That might speed things up. But if you want to wait, that's OK too. The reps here can pull up your account (if they can't, they will ask you for further information) and see if there are any notes from when you worked with the phone techs. Also, do you have a residential or a business account? Hang in there. All of this is a process and sometimes it can be very trying. I am sure the reps here will respond as quickly as they can, especially given that your connection is mostly used for work, but give them some time, as they're not here 24/7.
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