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About GabeU
since
01-04-2016
an hour ago
GabeU
Distinguished Professor IV
11197
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3193
Kudos
221
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12-13-2020
06:34 PM
1 Kudo
@ageofpiece wrote: I suspect that the bandwidth Hughes net can afford to offer its customers can’t possibly be 25mbps to all customers simultaneously. I assume this is a infrastructure issue on their end. It's a capacity issue. There is no way possible to ensure that every customer has plan speed at any given time, as there simply isn't enough bandwidth available to support it. As well, system load varies from beam to beam and gateway to gateway, so experiences can differ from one area to another. The higher the load at a given time, the lower the bandwidth available to each subscriber. Unfortunately, unlike ground based services, there's no easy way to increase system capacity. Barring weather and technical issues, the only way to ensure that every subscriber would receive 25Mbps at any given time is to greatly restrict their number and charge a much higher price, which would be required in order to remain a viable company. It would be a service only for the well to do. Edit: Again, that's barring technical issues, which is what people normally end up coming here to get help with.
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12-13-2020
04:58 PM
@hooterville I tried the Dev Tools and I didn't see it either. It took me a while to figure out what she was looking at, but I finally found it. After you click to go to mail and immediately stop the page from loading (clicking X on the browser's upper left controls), press F12 like she said. Then change the options along the top row of the Dev Tools to "Network", which is the part that was left out. Then do the F5 refresh and it will start going through its thing. Make sure to wait for a minute or two after the page appears to be finished loading, as it may still be loading things that you can't see (it did for me). If you keep watching the load time you'll see what I mean. I tend to also watch my modem to make sure the activity lights appear to have stopped blinking for a bit. I didn't put the Windows side by side like she had them, but you can still see the load time at the bottom right of the Dev Tools window. Edit: Please disregard what's been struck through. It appears that the Dev Tools will continue to run some kind of test, using bandwidth and data on a never-ending cycle. So again, please disregard that and just note the page load time, or even take a snapshot of it, after the page has finished loading in the normal fashion. Sorry for any confusion.
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12-12-2020
09:59 PM
@1AZlady Unfortunately, by adding a # after your display name it's made it so the quickstats link to your test results doesn't work... https://testmy.net/quickstats/1AZlady# Do you know which service you have? Being that you have a 10Mbps plan speed, it makes me think you have Gen4 and the HN9000 modem. Is this the case? The reason I ask is that this is going to determine which download test file size you should use, as the tests have to be run using a consistent test size, not an automatic size.
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12-12-2020
03:04 PM
2 Kudos
@DJ60 Check to ensure that you aren't out of plan data. You can try snoozing or turning of the Video Data Saver. Do you know what kind of speed you're getting? If device with which you're trying to watch videos is connected via WiFi, try a direct LAN connection, if you have the ability.
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12-12-2020
02:58 PM
1 Kudo
@Swampcat Through what service is your Video On Demand? If by Disney you're referring to Disney +, it absolutely is compatible, but that doesn't mean that Disney +, nor any other streaming service, won't experience issues. With the pandemic related increase in usage, which results in increased congestion, streaming can suffer, and to what extent can vary from subscriber to subscriber. The sales reps don't state that Disney or "VOD" is incompatible because it simply isn't true, but again, that doesn't mean that everyone will be able to stream whatever it is they stream or stream with at any given time. Regarding your last reply, I concur with maratsade regarding the sales call review. To request it, you should start a new topic in the "myAccount and Billing" section, which you can do here. Be sure to explain the reason for the request so they know what they're listening for.
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12-11-2020
07:55 PM
@klugfamily If you're in your first twenty days of service you're in what's known as the "Relaxed Bandwidth Period". This means that, during these twenty days, HughesNet is continually refilling your data. HughesNet does this as a courtesy in order to allow new subscribers to update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data, especially if there are a lot of devices and they haven't been updated in a while. After this initial twenty day period the continual data refills will stop and your data usage will be depleted from your monthly allotment in the normal fashion.
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12-11-2020
07:41 PM
1 Kudo
@dar00 wrote: Yes. Apparently the word for civil legal action is banned. Also the initials for an agency concerned with trade. Makes the whole situation even more suspicious. To allay your suspicion, this site is designed as a place for subscribers to get help for issues they're experiencing, to answer questions they may have about the service or things connected to it and to get advice. It's not a site to complain about legal matters or threaten the company with legal action. Nor is it a site to encourage others to do the same. Certain words, terms and abbreviations are blocked from publication on this site to prevent just that. It's simply keeping the Community on track for purposes of which it was designed and keeping the rest out. This even applies to the General Section, which wasn't designed for those other purposes, but which was added at our request as a place for non HughesNet discussion, though the rules of the Community, including the automatic ones, still apply to it.
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12-11-2020
05:57 PM
@DouglasHoggan For the sake of redundancy, be sure to check and make sure that you aren't out of plan data. Edit: I think this is yours... https://testmy.net/quickstats/Douglas%20Hoggan The reps not being back until Monday gives you a chance to run a few batches of tests over the weekend. This way they'll have enough results to review when they get back.
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12-11-2020
05:21 PM
1 Kudo
@hickoryhill 1. You gave a verbal assent to the disclosure read toward the end of the sales call, which means you agreed to the service. Your service installation could not move forward without this. You had the service installed at your home and used it, which again means that you agreed to the service. You can see the entire Residential Subscriber Agreement here, which is available for anyone to read. 2. Speed is not guaranteed. Nor is the ability to stream without any issue. 3. The first twenty days of service are data limit free as a courtesy. It has no impact on the service commitment, as there is no 30 days trial. 4. There is no way to verify what was asked or said during the installation. If you feel you were misled during your sales call, however, you can ask for a sales call review. 5. If you'd like to troubleshoot the issues you're experiencing, including the data usage problems, please start a new topic in Tech Support. 6. If you'd like to cancel immediately, you can call the number maratsade listed. However, at this point, the Early Termination Fee would be valid. When the service is terminated, an equipment return kit is sent in order to return the leased items. i.e the modem, the power pack and the radio from the dish. Instructions will be provided for how to remove the radio. You can also see them here. 7. Regardless of what you read, the soft data caps are a requirement in order to keep the service usable for everyone by forcing people to prioritize their high speed data allotment. Without those data caps, the service would be in a perpetual traffic jam. There's only so much bandwidth to go around at any given time.
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12-11-2020
04:31 PM
@Liz Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com. Both failed. They were sent at 10:58PM and 1:59AM. The failure notices came through at 5:32AM and 5:46AM, respectively.
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12-11-2020
04:23 PM
@Liz I'll do so. I ran it a few times, including a couple after the slowdown started not long after downloading it, and it did show a slowdown in the total throughput. I'll try doing so again after the 11PM slowdown this weekend.
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12-10-2020
06:47 PM
@hjones0922 Unfortunately, this Community is only geared for helping those with Residential accounts. Though it sounds like you have already done so, the only thing I can recommend is calling Business Technical Support at 800-347-3272.
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12-10-2020
06:44 PM
2 Kudos
@sapper40 Though it's possible that Damian could still be on this evening, it's likely that it won't be until tomorrow that you see a reply from one of the reps. Hang in there. You'll get help.
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12-10-2020
06:38 PM
1 Kudo
@inspectorzinn wrote: I think your missing the point, why is 40mbps satalite internet three times slower than a 4 mbps hotspot (No VPNs involved)? It's not. The latency with geostationary satellite internet is considerably higher than that of terrestrial service. Twenty times or more. That latency, coupled with system congestion, which is most prominent in the evenings, negatively affects certain activities because of the way they work. One of the biggest is streaming. @inspectorzinn wrote: Why is using a VPN on HugesNet as bad as not using a VPN on HugesNet? I would think not using a VPN would be way better? VPNs can negatively affect speed with HughesNet because of specific processes they have in place to help transfer data in the most efficient manner, including those which help to mitigate the effects of the aforementioned high latency. However, that doesn't mean using a VPN negatively affects every activity performed with HughesNet.
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12-10-2020
05:59 PM
@Liz Okay. Sorry, I'm not very versed in this stuff. I'll grab the header from the MSN forwarded copy and send it to the same address. Edit: Sent. It didn't keep the same format when I pasted it, so I hope they can get the information needed.
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12-10-2020
05:53 PM
@Liz wrote: OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way. So, for the sake of clarity, what I just sent was what you needed, and if it happens, resend the new one, and in the same way? Or, do you need me to forward it from hughes.net itself and not from MSN?
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12-10-2020
05:40 PM
@Liz wrote: About forwarding, can you please e-mail me the full header of the first forwarded email that was successfully was received but was 15 min late? The header might not fit in PM so you can paste it into email or even forward the email itself to us at communitysupport@hughes.com. I no longer had it at my hughes.net address, as I've been deleting emails there for the purpose of both trying to make it easier to keep things straight regarding all of this and in an attempt to fix the Inbox indicator issue, so I had to forward it from my MSN mail. I hope that's okay, though this may be what you wanted. It sounds like they want to be able to see the past emails for troubleshooting purposes, so I'll stop deleting them from my hughes.net webmail. @Liz wrote: For the notification issue, for troubleshooting purposes, is it OK for the e-mail admins to mark everything in the inbox as read? Yes, this is fine.
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12-09-2020
06:22 PM
@dar00 I sent you a PM. Edit: Click on the PM title to access the message.
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12-09-2020
05:01 PM
@Liz That's all correct. For some reason, the only time I get a failure notification is when it's a direct email to my MSN, and then only when it actually fails outright, and when that happens it's nearly always right after I try to send it that I get the failure note. This is why I figured the ones from last night might actually still make it, which they eventually did. There are never any failure notifications from the forwards that don't make it.
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12-09-2020
03:06 PM
@Prettyeuphoric wrote: I have not been able to access my modem in a month because server sop or slow speed. Are you trying to access your HughesNet modem remotely, as in from another location?
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12-09-2020
02:53 PM
@Liz The 3rd direct email test, sent at 6:33PM yesterday, came through at 9:08AM this morning. So, all test emails from hughes.net directly to MSN thus far have now come through. There have been seven Community notifications thus far today, starting at 5:59AM. Only the last three have been received at my MSN. The first of the three received at MSN was fifteen minutes after it was received at hughes.net, and the last two were received at MSN immediately. I just tried direct email test #7 and #8, and those two were received at my MSN address immediately. Edit: At least for the time being I'm going to change back to the hughes >> Gmail >> MSN forwarding scheme. Since originally writing this reply there were three notifications, but only one was forwarded to MSN. I'll change it back later tonight to see if it works again in between the time I sign off tonight and sign back on tomorrow, as I normally get a decent number of Community notifications during that time.
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12-08-2020
08:26 PM
@ginguro Was the possibility of switching you to the Echostar 19 satellite ever discussed? AFAIK, only the eastern half of OR can get service from the ES19 sat, so if you're in the western half it's likely not an option. BTW, might your date be off concerning when you signed back up? Gen5 service wasn't available until March 2017, and I believe the availability of said service on the Echostar 17 satellite wasn't available until sometime after that. It wouldn't have been an option in Jan 2016. Regardless, that's neither here not there concerning your current issue, of course.
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12-08-2020
07:00 PM
@Liz wrote: Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it? If you're referring my reply in the "Spam emails" topic about the number perpetually on my Inbox indicator, it's still there. When I deleted the notification emails up until the point of my last reply it was there. However, I then got another notification. When I deleted that, the number (32) disappeared. So, I thought it was fixed. I then closed the page, opened a new one and checked again, and it was back. I cleared out my cache and tried again, just in case that might help, but it didn't. It's still there. 🙁 I also tried with my seldom used Firefox browser. It's there with that too.
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12-08-2020
06:36 PM
@Liz Though the direct emails from my hughes.net email to my MSN email were working last evening, they're again not working today. 🙁 However, it's not giving me a failure notice, so it's possible that there is a delay and that they will, in fact, be delivered at some point. I'll keep checking to see if either the failure notices show up (I tried two emails) or the emails finally show up at my MSN address. If the latter happens. I'll change the forwarding to sending them directly to my MSN address to see if that is now working. Regarding the forwarding bounces, I don't get any. The forwarded Community notifications just never make it to my MSN address. I only come to the conclusion that they are being denied or bounced when I test it by trying to send a direct email. Basically, if I come online in the afternoon or evening and see no Community notifications in my MSN email, I go to check my hughes.net email. If I see the notifications there, I then know something happened with the forwarding. I then try a direct email to my MSN address, and if that fails I then know why the forwards never made it. This is, of course, when I have it set to forward directly to my MSN address. I only ever use the hughes > GMail > MSN forwarding as a backup when there are problems with the hughes > MSN forwarding. To close, it's now been twenty minutes since I first tried the direct emails. I've still not received them at my MSN address and there are still no failure notifications at my hughes.net address. I'll edit this reply if that changes, or when I go to sign off for the night if nothing has changed. I sent an email directly to my Gmail address, and it immediately sent and was then forwarded by Gmail to my MSN, which I received nearly instantaneously. I did that just to make sure that there wasn't an issue with ALL outgoing messages from my hughes.net address. Edit: I ended up sending a third direct email from my hughes.net address to my MSN address. The three were sent at 6:10PM, 6:12PM and 6:33PM. At 8:58PM the second of the three (6:12PM) was received. Nothing yet on the first and third. In the off chance that something changed, I sent a fourth at 9:11PM (a few minutes ago). Like the others, it didn't didn't come through. If it does, or the other two do, or I see failure notices from any of the three that haven't yet made it, I'll again update this reply. Edit 2: Just as I was getting ready to sign off for the night the 1st and 4th tests came through, both at 2:13AM. They were originally sent at 6:10PM and 8:58PM respectively. I then decided to send two more. One at 2:20AM and one at 2:23AM (test #5 and #6). Both came through immediately. The 2nd test, which was sent at 6:12PM, still has not been received at MSN. I'll go ahead and change the forwarding back to MSN to see what happens. I'll know if it's working when I sign back on tomorrow (technically later today). To add to Edit 2, I just sent an email from MSN to hughes, and it forwarded back to MSN almost immediately. So, as of right now (2:33AM), it's working. I'm keeing my fingers crossed. Ta ta.
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12-07-2020
08:50 PM
Really? Is this supposed to be an actual question? Last I looked, Hughesnet had neither ten year contracts, nor three year contracts.
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12-07-2020
06:39 PM
@kitnbob wrote: for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox So you're not getting a bounce message, but the test mail is still not being received by your MSN email? Weird. Well, this whole thing is weird, but that's weird in and of itself. Maybe rather than a direct bounce this time it's being delayed. That's just a guess. I have no clue. 🙁 I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.
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12-07-2020
05:48 PM
@GW wrote: Thanks Gabe. I appreciate the directions You're very welcome. 🙂
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12-07-2020
05:08 PM
1 Kudo
@mackiew I noticed this too. The email speaks of a special that includes more data with the purchase, but there's no reflection of this when you sign in to buy them. Hopefully a rep will have some info regarding this. @Liz @Remy @Damian
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12-07-2020
04:59 PM
@Dbcaster Just in case, you can PM KathyVoss by clicking on her name, then clicking Send a Message on her "About" page. Or, you can use this link.
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12-07-2020
04:53 PM
2 Kudos
@GW After signing into the HughesNet MyAccount site, go to the Usage page and click "Buy Tokens" on the lower right. The resulting popup should tell you how many Data Tokens you have.
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