About GabeU

@Colby    A signal strength of 93 is pretty decent.   For reference, your gateway is in Boise, ID, which is sunny right now. This way, if you're ever having issues at a later time, you can check (if you have a way to check at the time) the weather in Boise to see if that could be affecting your service.  It normally takes "heavier" weather at the gateway to affect your service in the way that weather does at your own location, as the dish at the gateway is much larger and the signal much stronger, but it can still be affected, nonetheless.  Weather problems at the gateway also tend to be very short lived.     Hopefully you'll hear back from @Remy, or even one of the other reps, like @Liz or @Damian, soon. ... View more

@rustythecur    I think that link has an extra space at the end, so it's not working properly.  Here's the correct link...   https://testmy.net/quickstats/Tom%20Flanagan   Those speeds are terrible.  The reps will likely want to run remote diagnostics on your HughesNet equipment to see if anything's amiss, so if you don't normally do so it would be a good idea to leave your modem plugged in.     @Liz @Damian @Remy ... View more

@scoe01    Using a device that is connected to the HughesNet modem, whether by WiFi or LAN cable, you can see Satellite Receive Signal Strength in the WAN Info box on the following page...   http://192.168.0.1/#!/home/status   This may not tell you a lot, though, as signal strength can vary from beam to beam and location within the beam.     If you need help, please start a new topic in Tech Support, which you can do here.  This will keep your issue separate from the OP's.   ... View more

@MarkJFine wrote: I want mine to stop... lol Not only will you now get this reply notification, I'm going to edit this reply on the hour, EVERY HOUR, for 42 days, so you keep getting them!  LOL.   J/K!     Or am I?   ... View more

@Todd2 wrote: Can I get someone to come to my plase and figure out why mine has been crap from the very first. Worst ever intranet If you'd like support, please start your own topic and explain the issue you're having.   ... View more

@stanulg52    You can connect as many TVs as you like to the HughesNet modem, whether via WiFi or LAN cable, though there will be a limit with LAN cable connections if you don't have a switch.  This does not mean, however, that you aren't restricted by available bandwidth, as that bandwidth will be shared between all active devices, though not necessarily evenly.    As well, you can use any WiFi extender you like.  You don't have to use HughesNet's WiFi Booster.  Plenty of people use WiFi extenders with HughesNet, including the inexpensive plug in models on Amazon.  How well they work, though, will depend on the quality of the extender.  The HughesNet WiFi Booster, however, can ONLY be used with HughesNet's HT2000W modem.   If you're having issues with streaming, the first thing to do would be so ensure your service is operating properly.  To do so, go to this modem page.  If both boxes at the top of the page are green, it's fully operational.  The next step would then be to test your speed, which you can do following these instructions, and then post the results page URL so that the test results can be viewed.    A couple of things you can do to try to make the streaming work a bit better is both reducing the resolution of the stream, either at the source or via your device if you're using an app, and turning off, or snoozing, the Video Data Saver.   If you feel that you were misled by the representative during your sales call, you can request a sales call review in the "MyAccount and Billing" section.  If you do request a sales call review, make sure to specifically reference the discrepancy.  With this said, sales calls are only available for review for about three or four months after the call. ... View more

@Colby    Just out of curiosity, what is your current Satellite Receive Signal Strength?  You can find it in the WAN Info box on this page.  If you can't use the link because you can't connect with HughesNet, go to the System Control Center like you do when you're going to run a Connectivity Test, and click on System Status at the top of the page.     Also, do you know where your gateway is?  If not, what is your Satellite Name and Beam ID in the Satellite box on this page?  Again, if you can't get to it, go to the Connectivity Test page and click on System Information at the top of the page.     So... 1.  Satellite Receive Signal Strength 2.  Satellite Name 3.  Beam ID   This isn't to solve the issue or anything, but rather strictly out of curiosity.  I'm just wondering how strong your current connection is and what the weather is like at your gateway, which I can glean from the satellite name and beam id, in the off chance that what's happening currently is due to bad weather at the gateway.  Chances are it's not, but I wanted to check, just in case. ... View more

@gokartergo24 wrote: That probably means you are close to HWY 25. We call that area the Bermuda Triangle.  You can get 54,55 or 70.  The best one for that area is beam 70.. Is that because of individual beam load? ... View more

@Tpaynter1 wrote: I was hoping to get help sooner than that as I'm going to miss 3 day of work that way. Which is not a very satisfactory response. Tech companies are contracted to cover specific areas, so whether they're contacted for a dispatch by a rep here or the phone it would likely be the same tech, or at least the same company (they subcontract), and the same time.  The appointments also tend to be first available for your area.     HughesNet does offer an Express Repair service, however, which is different from the standard level of service.  If time is critical, you may want to consider signing up for it for the future. ... View more

@tim1966    How accurate SatBeam's info is when compared to HughesNet's own I don't know, but you can see their coverage map for Beam 70 on the ES19 here.  You'll have to zoom in and re-center, as you'll see.  You can see their Beam 54 coverage here.     From the looks of it, at least on the SatBeams map, Beam 54 might actually be better, but whether it's a viable option is only something HughesNet can say.   Edited:  Fixed first link so as to open in new page. ... View more

@nannydoobie    If you start your own topic to allow the corporate reps here to help you, which you can do here, the outcome may be different than what's happened thus far. ... View more

@RSimms    It's a bit pointless to complain about your speed when you already did so in June, then just disappeared. ... View more

@Haledillan22    The only firewall option that I know of in the HT2000W modem is by signing into the WiFi settings, using admin as the password, then clicking on Advanced Setup, then Firewall.  Then uncheck "Firewall features" and click Save Settings.     I wouldn't advise doing this, however, as it will leave the modem open to attack. ... View more

@Guappojoe    As stated, if you feel you were misled during you sales call, request a sales call review.   ... View more

@jimmyb82    Unfortunately, what you're likely experiencing is problems caused by the high latency inherent to geostationary satellite internet and the significantly increased system load due to the pandemic.  The latency has always been there, but the recent, fairly large increase in load is causing much higher congestion, and when that's coupled with the high latency is can cause problems with streaming.  And though your overall speed may be adequate, congestion can still be there, rearing its ugly head.   Aside from reducing the resolution, which it sounds like you've already done, you can try turning off, or snoozing, the Video Data Saver.  Though doing may help, there is no guarantee.  This is especially so in the evenings, when congestion is at its most prevalent.      The reps may still want to run remote diagnostics on your HughesNet equipment to see if there are any underlying problems.  They're on M-F from approximately 9AM to 6PM EST.  They usually respond within a working day, though when coming back from a weekend it can sometimes take them a little longer.  Still, hopefully you'll see a reply from one on Monday. ... View more

@Guappojoe    Shrugged off?  Take it as a lesson learned.  Research what you're signing up for before doing so, and that includes reading the subscriber agreement, which far to few people bother to do.  There is absolutely NO reason that each and every person who chooses to sign up for service should not know what they are signing up for.  None.  Every HughesNet advertisement, including print, includes the same type of caveat.  From HughesNet's main website...   "**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal."   And if you feel that you were misled by the sales person, start a new topic in "My Account and Billing" and ask for a sales call review.  If it's determined that appropriate expectations were not set by that sales rep you may have recourse.  But it's only a SUPPORT COMMUNITY, so why would you actually ask for support?  I guess it's better to just treat it like social media and rant.  SMH. ... View more

@don_Ell wrote: I always hold my tongue when I want to complain (latency, inability to game, etc) because the honest truth is that without Hughesnet, I'd be screwed.  Satellite internet is the only option where I live, and for the most part it lives up to it's billing and has improved over the years. Pretty much the same here.  I've had HughesNet since Dec 2004.  It was DirecWay at that time.  It's worked pretty well over the years, with a few relatively small hiccups.   The only real problem I've ever had was when I upgraded from the DW7000 modem to the HN7000S modem a number of months after DirecWay became HughesNet.  My speed plummeted to about 1/3rd of what it had been.  It started improving after a couple of months and eventually became better than what it had been prior to the upgrade, as in 1.5Mbps vs 1Mbps.  That's not very much today, but at the time it was great.  I was just glad to have something much faster than dialup.     I'm not a gamer, save for a couple that don't need the internet, and I use PlayOn Cloud for the relatively small amount of streaming I do in order to avoid the buffering.     I hope your upgrade to Gen5 goes well.  :) ... View more

@commando57 wrote: Test results:https://testmy.net/quickstats/commando57 When you reply, I get an email. I was asking if I replied to that email does that response go here? The Community notification emails are just an automated process.  I'm not sure where a reply to one of those notification emails would end up, if didn't get lost or dismissed by the system, but it wouldn't be here or to a HughesNet support rep.  Clicking on the blue, highlighted title of the email content ("Re: topic title"), however, will bring you here, to the topic in the Community. ... View more

@dkfkaw84    It's very surprising that a topic like this would have been missed by the reps.  I'm sorry they did.     Unfortunately, other than the small possibility that Damian will be on this evening, which he sometimes is, it's likely that there won't be anything until at least Monday, as the reps aren't on during the weekends.  Again, I'm sorry the reps haven't replied as of yet.  They definitely should have.  I'll tag a few to ensure they don't miss it again.   @Liz  @Damian  @Remy  ... View more

@maratsade wrote: If you  had the service installed within the last 2 or 3 years, you have Gen 5.  To futher clarify, and for others who may read this thread, any service installed in the lower 48 after March 16th, 2017 is Gen5. ... View more

@wolfer wrote: im being ripped off for 80 bucks a month. i will complain and post anywhere i want  The HughesNet subscribers who utilize this SUPPORT Community to get support for their issues have nothing to do with you or your issues.  This is a Support Community.  Regardless of your opinion of HughesNet, they don't deserve your disrespect. ... View more